Brady Lyn Dry
Seguin,TX
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
27
27
years of professional experience
Work History
Dispatcher Office Assistant
BK Mechanical Services, Inc
05.2021 - 12.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 3-5 fleet vehicles.
- Advised regarding delays and special circumstances.
- Closely monitored dispatch board to triage and prioritize over 20-40 daily calls.
- Issued requests for permits, scheduled inspections and completed all follow-up.
- Issued PO's, entered in system and reconciled on invoices.
- Performed wide-ranging administrative, financial and service-related functions.
- Managed warranty claims and returns.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Monitored real-time fleet movements to adjust dispatch plans as needed, ensuring optimal service levels.
Office Assistant/ Dispatcher
A-1 Refrigeration And Air Conditioning
02.2019 - 04.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of appliance repairman.
- Back up dispatcher to up to 5 fleet vehicles.
- Advised regarding delays and special circumstances.
- Greeted customers, received payments and assisted on sales floor.
- Opened and properly distributed incoming mail and processed all payments.
- Managed bad debt accounts.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
Office Manager/Sales Associate
The Cottage
10.2016 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Retail Store Manager / District Trainer
Blockbuster Video
02.1996 - 05.2014
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Conducted orientation sessions and facilitated on-the-job training for new hires.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
Education
High School Diploma -
Jasper High School
Jasper, TX06.1984
Skills
- Dispatch Procedures and Planning
- Driver Coordination and Assistance
- Reception Management
- Client Satisfaction
- Clerical Support
- Job Costing
- Accounting Familiarity
- Document Organization
- Freight Receiving
- Office Supplies and Inventory
Timeline
Dispatcher Office Assistant
BK Mechanical Services, Inc
05.2021 - 12.2022
Office Assistant/ Dispatcher
A-1 Refrigeration And Air Conditioning
02.2019 - 04.2021
Office Manager/Sales Associate
The Cottage
10.2016 - 04.2021
Retail Store Manager / District Trainer
Blockbuster Video
02.1996 - 05.2014
High School Diploma -
Jasper High School
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