Summary
Overview
Work History
Education
Skills
Specialized Training
Timeline
Generic

Brae Davenport

Springfield,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

28
28
years of professional experience

Work History

Enhanced Delivery Specialist/Business Systems Consultant

Wells Fargo Home Funding
09.2002 - 09.2023
  • Ran daily, weekly, month end, and capacity reports, Updated departmental procedures and manuals, Data Integrity on implemented and non-implemented clients for various programs, Implemented clients on various programs, Client Contact on daily basis,
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed policies and procedures to meet and exceed industry service standards.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Mortgage Loan Reviewer

Wells Fargo Home Funding
02.1998 - 09.2002
  • Managed the client pipelines, workload, & problem files, Ran daily and weekly reports, Tested Conventional and Government loans for different projects, Updated departmental procedures, Trained co-workers on Conventional and Government loans, Reviewed Conventional, Government, LPS, and CRA files
  • Increased review accuracy by implementing a comprehensive training program for new reviewers.
  • Streamlined the review process through the development of standardized templates and guidelines.
  • Enhanced team collaboration by regularly providing constructive feedback to fellow reviewers.
  • Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
  • Stayed up-to-date on industry trends and best practices, incorporating relevant information into reviews as needed.
  • Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.
  • Ensured consistency across multiple review projects by maintaining strict adherence to established protocols and procedures.
  • Mentored junior reviewers, sharing best practices and guiding their professional growth within the organization.
  • Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.

Receiving Team Member/ Data Entry

Wells Fargo Home Funding
09.1995 - 02.1998
  • Worked on solving problem files, Client contact, Data entry
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Followed established procedures to enter and process data correctly.
  • Corrected data entry errors to prevent duplication or data degradation.

Education

Athens High School

Lincoln Land Community College

Skills

  • Data Entry
  • Complaint Resolution & Research
  • Information Security
  • Client Relations & Customer Service
  • Problem Resolution & Abilities
  • Filing
  • Microsoft Excel, Outlook, Word
  • Report Preparation
  • Prioritization
  • Staff Training
  • Receiving Support
  • Computer Proficiency

Specialized Training

  • Excel classes
  • Microsoft Word classes
  • Some database classes
  • Other various mortgage banking classes

Timeline

Enhanced Delivery Specialist/Business Systems Consultant

Wells Fargo Home Funding
09.2002 - 09.2023

Mortgage Loan Reviewer

Wells Fargo Home Funding
02.1998 - 09.2002

Receiving Team Member/ Data Entry

Wells Fargo Home Funding
09.1995 - 02.1998

Athens High School

Lincoln Land Community College

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Brae Davenport