Brae Niessen
Lancaster,South Carolina
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Teaching Assistant
Lancaster County School District
2021.10 - Current
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Taught courses under guidance of senior instructors.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
Manager
Title Cash
2018.11 - 2021.10
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Supervised staff of collectors, monitoring phone calls and letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Created daily and weekly cash reports for accounting management.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Conducted investigations of customer accounts and payment histories.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Researched accounts and completed due diligence to resolve collection problems.
- Established procedures for collection of past due amounts.
- Documented interactions in computer database and updated information.
- Accessed credit records to evaluate customer credit histories.
- Worked with legal resources and recovery teams to manage default issues.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Calculated and remitted state sales tax, service, and other charges.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Utilized various online databases and public land records to verify ownership information.
Education
No Degree - Criminal Justice
Jacksonville State University
Jacksonville, ALSkills
- Data Entry
- Clear oral/written communication
- Scheduling
- Customer Service
- Office Administration
- Organizational Skills
- Microsoft Windows and Office
- File Management
- Data Confidentiality
- Multi-Line Phone Systems
- File and Record Keeping
- Time Management
Timeline
Teaching Assistant
Lancaster County School District
2021.10 - Current
Manager
Title Cash
2018.11 - 2021.10
No Degree - Criminal Justice
Jacksonville State University
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