Brae VandenBosch

-Managed and acted as overseer of service flow with vehicle repairs from start to finish.

-Hired and trained technicians, customer advisors as well as maintenance technicians

-Acted as lead technician and fulfilled commitments to promised times as well as authorized repair work when needed; ranging from oil pan gasket installations to electrical diag.

-Acted as communication lead to customers in regards to their repair/maintenance experience.

-Ensured that the closing and opening procedures were completed.

• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed hands-on job training.
• Met with customers to discuss service needs and offer available solutions.
• Oversaw all aspects of the vehicle repair process
• Met with customers to discuss service needs and develop effective and practical solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Negotiated with vendors to secure best prices for parts and supplies.
• Maintained records of service transactions and customer feedback for future reference.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Ensured shop closing procedures were executed properly and that all cash was either deposited or emplaced within company safe.

• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promptly responded to inquiries and requests from prospective customers.
• Monitored cash drawers in checkout station and maintained adequate cash supply.
• Resolved customer complaints with polite and patient conduct for optimal customer service.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Interpreted diagnostic results to provide accurate repair recommendations.
• Pleasantly greeted customers and asked open-ended questions to better determine needs, often assisted more than 35 customers per day.
• Assisted customers by looking up product information, inventory and pricing.
• Prepared repair orders and obtained necessary signatures to maintain company records.
• Took notes and recorded information about product issues facing customers.
• Determined charges for services requested and arranged for billing.
• Ensured customer was informed at all times during repair processes.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Retained accurate records of purchases, titles and sales.
• Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
• Developed process improvements to enhance overall delivery of service.

• Cleaned shelves, counters and tables.
• Greeted customers and attained orders for what each customer wanted and needed.
• Expedited food out off-line to servers, as well as assisted in any service needs.
• Took care of take-out orders, as well as deserts.
• Prepped food line on weekends for all cooks before scheduled night shifts.
• Cooked appetizers, pizzas, and subs on opposite (switch) days.
• Answered up to 70 calls a night: recorded & placed customer orders.

• Managed administrative logistics of events planning, event booking, and event promotions.
• Researched and identified new vendors and suppliers to obtain competitive pricing.
• Utilized job-related software to create standard guidelines, calendars and budgets for each event.
• Developed and distributed event surveys to gather feedback and assess event success.
• Coordinated florists, photographers, and musicians for events.
• Liaised with clients to determine exact event requirements.
• Inspected event facilities to verify conformance to customer requirements.
• Conferred with staff at chosen event site to coordinate details.
• Reviewed event bills for accuracy and approved payment.

• Handled renters' complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive renter relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final walk-throughs as well as participated in groundskeeping of the rental unit
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.