Braeden Duggins
Tampa,US
Summary
Energetic and lively server with experience in fine dining and fast-paced upscale casual dinner services. Recognized professional with special multitasking abilities that include serving meals, attending to customers' needs, cleaning tables and up-selling desserts and menu specials to guests.
Overview
5
5
years of professional experience
Work History
Server Assistant
Ponte Restaurant Group
03.2023 - Current
- Serves patrons with food and beverages in a positive and friendly manner
- Provides information to help food and beverage selections
- Presents ordered choices in a prompt and efficient manner
- Maintains dining ambiance with an enthusiastic attitude
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Server
Hard Rock Casino
06.2023 - 03.2024
- Provided excellent customer service in a fast-paced restaurant environment, ensuring a welcoming and friendly atmosphere for all guests.
- Took food and drink orders accurately and efficiently, utilizing a point-of-sale system to process transactions.
- Collaborated with kitchen staff to ensure timely and accurate order preparation, maintaining communication to manage customer expectations.
- Handled customer inquiries and resolved complaints promptly, enhancing guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining and service areas in compliance with health and safety regulations.
- Assisted in training new staff members on service protocols, menu knowledge, and customer interaction techniques.
Barista/Trainer
Starbucks
02.2020 - 09.2022
- Provides quality beverages, whole bean and food products consistently for all guests by adhering to recipe and presentation standards
- Follows health, safety and sanitation guidelines for all products
- Communicate and product outages, equipment issues, or quality of service problems to the manager on duty immediately.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
Education
Associate of Science - Computer Science
Hillsborough Community College
Tampa, Florida10.2024
High School Diploma - Regular High School
Henry B. Plant High School
Tampa, Florida05.2023
Skills
- Exceptional Customer Service: Ability to create a welcoming atmosphere and cater to guests' needs with attentiveness and professionalism
- Menu Knowledge: In-depth understanding of the menu, including ingredients, preparation methods, and wine pairings to make informed recommendations
- Upselling Techniques: Skilled in suggesting additional items to enhance the dining experience and increase sales
- Attention to Detail: Precision in taking orders and serving food, ensuring all aspects of the dining experience are executed flawlessly
- Communication Skills: Strong verbal communication abilities to interact effectively with guests and coordinate with kitchen staff
- Multitasking: Ability to manage multiple tables and tasks simultaneously in a high-pressure environment
- Problem-Solving Skills: Quick thinking to address and resolve guest complaints or issues efficiently
- Time Management: Effectively prioritize tasks to ensure timely service without compromising quality
- Knowledge of Fine Dining Etiquette: Understanding of formal dining protocols and presentation standards
- Team Collaboration: Ability to work harmoniously with other staff members to ensure smooth operations
- Professionalism: Maintaining a polished appearance and demeanor consistent with fine dining standards
- Physical Stamina: Ability to remain on your feet for extended periods and carry heavy trays
Languages
Korean
Limited Working
Timeline
Server
Hard Rock Casino
06.2023 - 03.2024
Server Assistant
Ponte Restaurant Group
03.2023 - Current
Barista/Trainer
Starbucks
02.2020 - 09.2022
High School Diploma - Regular High School
Henry B. Plant High School
Associate of Science - Computer Science
Hillsborough Community College
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