Braeden Faust
New River,AZ
Summary
Entry-level IT professional currently completing a Bachelor's degree in Computer and Information Technology with a strong foundation in networking, system support, and troubleshooting. Hands-on experience with TCP/IP networking concepts, VLANs, DHCP, LAN/WAN configuration, and end-user technical support. Known for strong problem-solving skills, clear communication, and the ability to learn quickly in fast-paced environments. Seeking an entry-level Help Desk or Network Technician role to grow technical skills while supporting users and business operations.
Overview
2
2
years of professional experience
Work History
Seasonal employee
Walmart
01.2023 - Current
- Delivered consistent customer support in a fast-paced retail environment
- Troubleshot customer issues and resolved problems efficiently under pressure
- Demonstrated reliability, adaptability, and teamwork across multiple departments
- Maintained attention to detail while managing time-sensitive tasks
- Transferable IT Skills: customer support, issue resolution, communication, multitasking
Tire Technician / Sales Associate
Discount Tire
08.2021 - 05.2023
- Provided hands-on technical service while supporting customer needs
- Diagnosed and resolved mechanical issues efficiently and accurately
- Managed inventory, processed service requests, and ensured workflow efficiency
- Trained and supported new team members
- Transferable IT Skills: troubleshooting, technical documentation, customer interaction, process adherence
Welder apprentice / Fabricator
Addle Concepts & Trends
04.2019 - 03.2021
- Read and interpreted technical drawings and specifications
- Executed precise fabrication work to meet quality and safety standards
- Measured, tested, and validated work against established requirements
- Transferable IT Skills: technical documentation, attention to detail, quality control, following procedures
Education
Bachelors of Applied Science - Computer and Information Technology
Phoenix College
01.2027
Associates of Applied Science - Cybersecurity
Paradise Valley Community College
08.2025
High School - undefined
Boulder Creek High School
01.2021
Skills
- Networking & Systems
- TCP/IP, OSI & TCP/IP models
- VLANs, trunking, Inter-VLAN routing
- DHCP, static routing
- LAN/WAN setup and troubleshooting
- STP, EtherChannel (foundational)
- Operating Systems & Support
- Windows OS troubleshooting (desktop & basic system support)
- User account support and access control concepts
- Hardware setup, diagnostics, and peripheral support
- Security & Concepts
- Basic network security principles
- LAN security fundamentals
- Introductory cybersecurity concepts
- Soft Skills
- Technical problem-solving
- Clear written and verbal communication
- Customer-focused support
- Self-motivated and adaptable
- Strong work ethic
- Heavy lifting
- Technical skills
Timeline
Seasonal employee
Walmart
01.2023 - Current
Tire Technician / Sales Associate
Discount Tire
08.2021 - 05.2023
Welder apprentice / Fabricator
Addle Concepts & Trends
04.2019 - 03.2021
Associates of Applied Science - Cybersecurity
Paradise Valley Community College
High School - undefined
Boulder Creek High School
Bachelors of Applied Science - Computer and Information Technology
Phoenix College