Braeden Kappler
Summary
Motivated college student with leadership and customer service experience in fast-paced environments. Strong in communication, problem-solving, and organizational management, developed through roles in hospitality and athletics. Committed to delivering results and adapting to challenges. Eager to advance business and management skills in a professional setting.
Overview
5
5
years of professional experience
Work History
Hockey Official
USA Hockey
St Louis, Missouri
03.2021 - Current
- Officiated youth and adult hockey games, ensuring fair play and adherence to rules.
- Managed on-ice disputes, utilizing conflict resolution techniques to maintain game integrity under pressure.
- Taught hockey rules and regulations, enhancing players' understanding and promoting sportsmanship.
- Clarified rulings for players, coaches, and officials, ensuring transparency and fostering respect for game decisions.
- Attended training sessions to stay updated on rule changes and officiating techniques.
Server/Busser
Butlers Pantry
St Louis, Missouri
01.2022 - 05.2024
- Delivered exceptional customer service in a fast-paced dining environment.
- Addressed customer complaints swiftly to foster satisfaction and encourage loyalty.
- Coordinated with kitchen staff to enhance meal preparation and delivery efficiency.
- Maintained cleanliness and organization of the dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
- Guided new employees on restaurant procedures and plating techniques to ensure consistent service quality.
Education
Business Administration and Management
Missouri State University
Springfield, MO05-2029
High School Diploma -
Rockwood Summit High School
Fenton, MO05-2025
Skills
- Conflict resolution
- Customer service
- Team collaboration
- Effective communication
- Time management
- Quick decision-making
- Reliability
- Situational awareness
- Public speaking
- Leadership
Organizations and Leadership
Delta Chi Fraternity
Mental Health Chair
- Organized and promoted mental health awareness initiatives and chapter wellness activities
- Coordinated events and resources to support member engagement and well-being
- Collaborated with chapter leadership to encourage a positive and supportive environment
- Managed communication and planning for chapter-wide programs and events
Bear Lead
- Selected as 1 of 5 representatives for Delta Chi to participate in Missouri State’s Bear Lead leadership program
- Developed leadership, communication, and teamwork skills through workshops and collaborative activities
- Participated in professional development sessions focused on organization, accountability, and group leadership
- Worked with students from multiple fraternities and sororities to strengthen networking and collaboration skills
- Engaged in discussions and activities centered around personal growth, leadership strategies, and community involvement
- Demonstrated initiative and commitment to leadership development through active participation in program events
Timeline
Server/Busser
Butlers Pantry
01.2022 - 05.2024
Hockey Official
USA Hockey
03.2021 - Current
Business Administration and Management
Missouri State University
High School Diploma -
Rockwood Summit High School