Summary
Overview
Work History
Education
Skills
Timeline
Generic

Braeden Litchfield

Austin,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Service Advisor

First Texas Honda
06.2023 - 12.2023
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.

Cashier

First Texas Honda
05.2023 - 06.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with refunds and resolving transaction issues.
  • Flagged technician labor hours and ensured parts were billed correctly.
  • Explained repairs to customer satisfaction.

Valet

First Texas Honda
04.2023 - 05.2023
  • Provided punctual, polite valet services to uphold professional standards.
  • Maneuvered vehicles into designated areas to maximize serice drive capacity.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Answered guest's questions about services and wait times.

Busser

Plate By Dzintra
04.2021 - 09.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked well in diverse team settings by partnering with others to complete tasks.

Greeter

Doc B's Austin
07.2020 - 10.2020
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Acted as first point of contact for visiting clients and customers.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Maintained clean, organized environments for presentable front-of-house areas.
  • Processed cash, credit and debit transactions accurately, limiting discrepancies.

Education

High School Diploma -

Vandegrift High School
Austin, TX
05.2022

Skills

  • Computer Skills
  • Customer Service
  • Workflow Management
  • Quality Inspection

Timeline

Service Advisor

First Texas Honda
06.2023 - 12.2023

Cashier

First Texas Honda
05.2023 - 06.2023

Valet

First Texas Honda
04.2023 - 05.2023

Busser

Plate By Dzintra
04.2021 - 09.2021

Greeter

Doc B's Austin
07.2020 - 10.2020

High School Diploma -

Vandegrift High School

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Braeden Litchfield