Braeden Locke
Sandy,UT
Summary
Experienced office administration and customer service professional with a strong background in data entry and client support. Proficient in MS Office, AS400, and maintaining high typing speeds of 60+ WPM. Adept at managing high-volume tasks with accuracy and efficiency. Proven track record in improving office processes and enhancing customer satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
BBSI
02.2024 - Current
- Efficiently handle claim documentation and client communication through emails, calls, and voicemails.
Fulfillment Associate
Amazon
06.2023 - 08.2023
- Sorted and processed items for shipment with high attention to detail.
- Ensured accurate and efficient item sorting and processing for shipment in a fast-paced environment.
Specimen Processor
ARUP
02.2022 - 05.2022
- Resolved client issues across various markets, meeting key performance metrics through calls, web chat, and email.
Data Entry Clerk
Apex Temp
12.2020 - 02.2022
- Handled customer queries via calls, web chat, and email, meeting performance metrics
- Analyzed and resolved client issues across US, UK, EU, and CA markets
Data Entry Clerk
JBR Clinical Research
06.2018 - 01.2020
- Processed patient information and coordinated with clinical staff
- Managed client queries and assisted HR in the hiring process for data entry staff
Office Admin/Customer Support Representative
Advanced Appraisal Services
06.2007 - 04.2018
- Provided customer support through inbound calls; performed data entry and managed accounts payable/receivable
- Collaborated with team members to enhance productivity and accuracy in handling client accounts
Education
Bachelor of Science - Software Engineer
BYU Idaho Online
Rexburg, ID04-2026
Diploma -
Hillcrest High School
01.2007
National Phlebotomy Certification -
National Association of Phlebotomy Technicians
Skills
Technical Proficiency
- Proficient in MS Office (Word, Excel, Outlook) AS400
- Excellent typist with a average typing speed of 65 WPM
- Knowledgeable with multiple software systems including Apple, Android, Windows, Linux
Soft Skills
- Calm and focused in high-intensity environments Self-motivated
- Strong verbal communication Excellent conflict resolution
- Excellent customer service skills
Specialized Skills
- Knowledge of medical billing
- Knowledge of software, Appointment Scheduling and Paperwork Processing
References
Available upon request.
Timeline
Customer Service Representative
BBSI
02.2024 - Current
Fulfillment Associate
Amazon
06.2023 - 08.2023
Specimen Processor
ARUP
02.2022 - 05.2022
Data Entry Clerk
Apex Temp
12.2020 - 02.2022
Data Entry Clerk
JBR Clinical Research
06.2018 - 01.2020
Office Admin/Customer Support Representative
Advanced Appraisal Services
06.2007 - 04.2018
Bachelor of Science - Software Engineer
BYU Idaho Online
Diploma -
Hillcrest High School
National Phlebotomy Certification -
National Association of Phlebotomy Technicians
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