Braeden Sizemore
Dallas,GA
Summary
Adaptable IT support professional with hands-on experience providing one-on-one technical assistance at the Dallas Public Library. Skilled in troubleshooting hardware/software issues, supporting Windows and mobile devices, and guiding users through internet navigation, file management, email, and digital tools. Clear communicator with strong customer service skills and a proven ability to teach non-technical users. Quick learner motivated to grow in a fast-paced help desk or IT support environment.
Overview
6
6
years of professional experience
Work History
Technical Help Coordinator / Library Assistant
Dallas Public Library
Paulding County, United States
05.2024 - 11.2025
- Delivered hands-on technical support during scheduled appointments for device setup, email help, file organization, job application portals, and digital tools.
- Developed a step-by-step teaching style that improved patron digital literacy and reduced recurring tech issues.
- Supported daily library operations, including check-ins, patron assistance, and resolving minor technical issues with scanners, printers, and catalog terminals.
Kennel Assistant
East Paulding Animal Hospital
Dallas, United States
10.2023 - 05.2024
- Maintained clean, sanitary kennel areas and ensured comfort and safety of boarding animals.
- Bathed pets, performed nail trims, assisted with post-operative recovery, and monitored behavior.
Software Engineer Intern
After Five Floors
Powder Springs, United States
05.2023 - 07.2023
- Assisted in troubleshooting and testing Pipedrive API integrations to identify errors and data issues.
- Built and experimented with internal tools using Python/Django to strengthen backend knowledge.
- Investigated system behavior, documented bugs, and communicated findings to non-technical staff.
- Served as a technical point of contact while receiving hands-on mentorship in debugging and API requests.
Store Cashier
Publix Super Markets
Acworth, United States
03.2020 - 10.2022
- Delivered strong customer service while managing POS transactions in a fast-paced environment.
Education
Certification - Computer Software Engineering
Hack Reactor
Denver, CO03.2023
High School Diploma -
North Paulding High School
Dallas, GA05.2022
Skills
Technical Support: Windows OS, iOS/Android support, printer/scanner troubleshooting, file management, browser & internet support
Networking: Basic Wi-Fi, connectivity, and router concepts
Soft Skills: Customer service, clear technical communication, problem-solving
Programming (Familiar): Python, JavaScript, HTML/CSS, SQL
Timeline
Technical Help Coordinator / Library Assistant
Dallas Public Library
05.2024 - 11.2025
Kennel Assistant
East Paulding Animal Hospital
10.2023 - 05.2024
Software Engineer Intern
After Five Floors
05.2023 - 07.2023
Store Cashier
Publix Super Markets
03.2020 - 10.2022
Certification - Computer Software Engineering
Hack Reactor
High School Diploma -
North Paulding High School