Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Braeden Sjoberg

Aptos,CA

Summary

Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of The Mystery Spot history, architecture and events. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.

Overview

2
2
years of professional experience

Work History

Tour Guide

Mystery Spot
06.2022 - Current
  • Guided groups of up to 27 people on scheduled tours.
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Collected and deposited payments from guests.

Gift Shop Cashier

Mystery Spot
06.2022 - Current
  • Demonstrated adaptability and flexibility by covering additional shifts when needed, contributing to a well-functioning team environment.
  • Handled customer inquiries and complaints professionally, resolving issues promptly to maintain customer loyalty.
  • Collaborated with fellow team members to maintain adequate inventory levels on the sales floor, ensuring optimal product availability.
  • Accurately processed transactions with various payment methods to ensure proper accounting and minimize discrepancies.
  • Maximized efficiency during peak hours by quickly processing transactions without sacrificing accuracy or customer service quality.
  • Contributed to increased sales by effectively upselling and promoting store merchandise and special offers.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
  • Assisted with purchasing decisions and located merchandise for customers.

Ticket Seller

Mystery Spot
06.2022 - Current
  • Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
  • Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
  • Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
  • Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
  • Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
  • Streamlined ticket purchasing process for improved efficiency and reduced wait times.

Manager

Mystery Spot
06.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

No Degree -

Santa Cruz High School
Santa Cruz, CA
06.2026

Skills

  • Public Speaking

  • Presentation Skills

  • Creative solutions

  • Patience and Empathy

  • Workplace Safety

  • Reliability and punctuality

  • Cleanliness and hygiene

  • Time Management

  • Verbal and written communication

  • Team Leadership

  • Complex Problem-Solving

  • Cash Register Operation

References

Sean Bruce - Phone (831) 226-9420 Email SeanDavidBruce@gmail.com

Timeline

Tour Guide

Mystery Spot
06.2022 - Current

Gift Shop Cashier

Mystery Spot
06.2022 - Current

Ticket Seller

Mystery Spot
06.2022 - Current

Manager

Mystery Spot
06.2022 - Current

No Degree -

Santa Cruz High School

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Braeden Sjoberg