Braeden West
Leander,TX
Summary
Team leader skilled at operating departments efficiently and empowering coworkers. Successful background in customer relationship management, as well as a proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
08.2019 - 12.2019
- Handled day-to-day customer or client questions and problems via telephone, email, and in-person.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
Operations Supervisor
Conexus Ops
12.2019 - 12.2022
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Provided customer support to clients, answering questions and addressing concerns via phone and email.
Operations Supervisor
212 Payments
12.2022 - Current
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed and implemented standard operating procedures to ensure consistency in service-level agreements. Got down to 48 hr. approvals for applications.
- Conducted regular weekly partner calls to identify areas for improvement and setting development goals accordingly.
Education
Bachelor of Arts - Markets And Culture
Southern Methodist University
Dallas, TX05.2019
Skills
- Quality Assurance
- Operations Management
- Customer Relations
- Adaptability
- Process Improvement
- Data Entry
Timeline
Operations Supervisor
212 Payments
12.2022 - Current
Operations Supervisor
Conexus Ops
12.2019 - 12.2022
Management Trainee
Enterprise Rent-A-Car
08.2019 - 12.2019
Bachelor of Arts - Markets And Culture
Southern Methodist University
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