Braedyn McCormick
Waynesboro,VA
Summary
Proven leader in practice management, adept at enhancing team performance and patient satisfaction at Neroli Med Spa through effective workflow management and empathetic staff supervision. Skilled in implementing electronic health records, boosting operational efficiency. Achieved significant improvements in revenue and customer service ratings by prioritizing collaborative problem-solving and strategic decision-making. Highly communicative Medical Practice Manager with a background recommending methods to lower overhead costs and improve efficiency. Detail-oriented professional with exemplary skills in alleviating customer issues with tact and handling insurance company disputes. Promoting great leadership and decision making skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practice Manager
Neroli Med Spa
04.2024 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Addressed and remedied all patient or team member issues.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
Lead Spa Coordinator
Keswick Hall
04.2023 - 04.2024
- Monitored employee performance, providing constructive feedback for continuous improvement.
- Cultivated a culture of exceptional customer service by modeling desired behaviors for the team.
- Assisted in hiring and onboarding new employees, contributing to a cohesive team environment.
- Oversaw daily operations, maintaining a clean and professional environment for guests and staff alike.
- Resolved guest concerns promptly and professionally, promoting positive customer relations.
- Evaluated and adjusted staffing levels as needed to accommodate fluctuations in demand while minimizing labor costs.
- Enhanced customer experience by providing personalized spa treatments and recommendations.
- Streamlined appointment scheduling processes for increased efficiency and guest satisfaction.
Lodging Supervisor
Wintergreen Resort
09.2022 - 04.2023
- Enhanced guest satisfaction by implementing effective customer service strategies and staff training programs.
- Streamlined check-in/check-out processes using technology integration which led to shorter wait times and increased guest satisfaction.
- Managed staffing levels effectively, balancing workload requirements with budgetary constraints.
- Fostered a positive work environment for staff members, resulting in higher retention rates and better overall team morale.
- Collaborated with various departments to ensure seamless coordination of services for guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Shift Manager & Bartender
Bold Rock Hard Cider
08.2021 - 09.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Member Advisor
DuPont Community Credit Union
01.2020 - 03.2022
- Developed comprehensive knowledge of products and services to better assist members in reaching their financial goals.
- Completed thorough financial assessments to accurately determine the needs of each member before offering customized solutions.
- Contributed to a positive work environment by fostering collaboration between colleagues and promoting open communication channels within the team.
- Enhanced member satisfaction by providing personalized financial advice and tailored solutions.
- Built strong relationships with members, resulting in increased loyalty and referrals.
- Maintained strict adherence to compliance guidelines while processing transactions and managing accounts.
- Assisted members in navigating online banking platforms, promoting the use of digital tools for ease of account management.
- Consistently met or exceeded sales targets through proactive outreach efforts such as cold-calling and networking events.
- Delivered exceptional customer service through active listening, empathy, and timely communication with members.
- Identified opportunities for cross-selling additional products and services, increasing member engagement.
Barista
Starbucks
07.2018 - 01.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier
Food City
09.2016 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Criminal Justice: Strategic Intelligence Studies
Liberty University
Lynchburg, VA10.2022
High School Diploma -
Grayson County High School
Independence, VA06.2018
Skills
- Schedule Management
- Practice Management
- Staff Management
- Workflow Management
- Policy Implementation
- Employee performance
- Electronic Health Records
- New Hire Training
- Policy Development
- Decision-Making
- Training and mentoring
- Staff Supervision
Certification
Microsoft Office Specialist: Expert Level
Timeline
Practice Manager
Neroli Med Spa
04.2024 - Current
Lead Spa Coordinator
Keswick Hall
04.2023 - 04.2024
Lodging Supervisor
Wintergreen Resort
09.2022 - 04.2023
Shift Manager & Bartender
Bold Rock Hard Cider
08.2021 - 09.2022
Member Advisor
DuPont Community Credit Union
01.2020 - 03.2022
Barista
Starbucks
07.2018 - 01.2020
Cashier
Food City
09.2016 - 07.2018
Bachelor of Science - Criminal Justice: Strategic Intelligence Studies
Liberty University
High School Diploma -
Grayson County High School
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