Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Braelen Anderson

McKinney,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Kitchen Helper

Atria Senior Living
McKinney, Texas
04.2024 - Current
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Assisted cooks in preparing ingredients for meals.
  • Stocked kitchen with necessary supplies such as food, paper goods and cleaning products.
  • Organized walk-in coolers and freezers.
  • Disposed of garbage according to health code regulations.
  • Delivered prepared meals to other departments within the facility or catered events outside the facility.
  • Set up banquet tables with tablecloths, napkins, china plates and cutlery.

Customer Service Representative

Treasure Beauty Supply
Frisco, Texas
12.2022 - 01.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Consulted with customers to resolve service and billing issues.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.

Customer Service Representative

CBRE
Dallas, TX
04.2022 - 12.2022
  • Provided customer service by answering incoming service requests, via phone, chat, email, and online requests from all business units on facility-related issues.
  • Generated and dispatched service request work orders for completion by vendors. Scheduled conference rooms and audiovisual equipment.
  • Responded to customer inquiries and concerns. Followed up with customers to ensure customer satisfaction.
  • Updated Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
    Contacted customers for additional information and communicates the steps in the work order process.
  • Ran, reviewed, and distributed various customer service reports as necessary.



Retail Sales Associate

Kohls Department Store
Plano, TX
08.2020 - 04.2022
  • Provided product information and answered customer questions.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Assisted customers with finding the right product for their needs.
  • Stocked shelves with merchandise according to company standards.

Education

High School Diploma -

Sachse High School
Sachse, TX
05.2021

Some College (No Degree) -

Collin County Community College District
McKinney, TX

Skills

  • Complaint resolution
  • Quality Control
  • Follow-up skills
  • Problem-solving abilities
  • Order Processing
  • Hospitality and accommodation

References

  • Rory Larkins - (903-267-8487)

- Executive Chef at Atria Senior Living

Timeline

Kitchen Helper

Atria Senior Living
04.2024 - Current

Customer Service Representative

Treasure Beauty Supply
12.2022 - 01.2024

Customer Service Representative

CBRE
04.2022 - 12.2022

Retail Sales Associate

Kohls Department Store
08.2020 - 04.2022

High School Diploma -

Sachse High School

Some College (No Degree) -

Collin County Community College District

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Braelen Anderson