Braelin Batalla
Los Angeles ,CA
Summary
Dynamic professional with extensive experience at Federal Express, excelling in logistics and transportation. Proven track record in optimizing delivery routes and enhancing customer satisfaction through effective communication and problem-solving. Strong attention to detail and time management skills ensure punctual and reliable service, fostering positive relationships and repeat business.
Overview
21
21
years of professional experience
Work History
Courier
Federal Express
09.2008 - Current
- Coordinated vehicle maintenance schedules to ensure optimal performance and safety of delivery vehicles.
- Executed efficient route planning to minimize delivery times and fuel consumption.
- Monitored inventory levels for packages and supplies to prevent delays in delivery.
- Ensured compliance with safety regulations while operating delivery vehicles in various conditions.
- Communicated effectively with customers to provide updates on delivery status and resolve issues.
- Utilized time management skills to complete deliveries within designated timeframes consistently.
- Conducted pre-trip inspections to identify potential vehicle issues and ensure safe operations.
- Trained new couriers on delivery procedures and customer service standards to enhance team performance.
- Adapted to changing delivery schedules and routes based on real-time traffic conditions.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Bank Teller
US Bank Service Center
01.2006 - 07.2007
- Processed customer transactions efficiently, ensuring accurate handling of cash and checks.
- Resolved customer issues promptly, enhancing satisfaction and fostering loyalty.
- Maintained organized work areas, contributing to a professional environment.
- Educated clients on financial products, promoting services that matched their needs.
Team Leader
Jamba Juice
03.2005 - 11.2006
- Led daily operations, ensuring efficient workflow and high-quality service delivery to customers.
- Trained new team members on product offerings and customer service techniques, enhancing team performance.
- Implemented process improvements that streamlined order preparation and reduced wait times for customers.
- Conducted regular team meetings to discuss goals, challenges, and share best practices for performance enhancement.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CA06-2004
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Heavy lifting
- Logistics and transportation
- Schedule adherence
- Defensive driving
- Teamwork and collaboration
- Punctuality and reliability
- Courier training
- Multitasking ability
Timeline
Courier
Federal Express
09.2008 - Current
Bank Teller
US Bank Service Center
01.2006 - 07.2007
Team Leader
Jamba Juice
03.2005 - 11.2006
High School Diploma -
Santa Monica High School