Braelin Mayberry
Dallas
Summary
Results-driven Escalation Specialist with proven skills in de-escalation techniques, active listening, and attention to detail. Committed to enhancing security processes while training team members to foster a collaborative environment.
Overview
6
6
years of professional experience
Work History
Escalation Specialist
ECam
Addison, TX
10.2024 - Current
- Enhanced security by closely monitoring surveillance systems and promptly reporting suspicious activities.
- Increased efficiency in detecting unauthorized access attempts through diligent monitoring of alarm systems and access control points.
- Supported safety efforts, coordinating closely with security personnel to address potential threats or breaches.
- Reduced false alarms by effectively distinguishing between real threats and non-threatening events.
- Provided on-the-job training to newly hired workers and team members.
Alarm Monitor
COPS Monitoring
Lewisville, TX
12.2023 - 09.2024
- Monitored alarm systems to ensure timely response to security breaches.
- Analyzed incoming signals to determine appropriate action and escalation procedures.
- Collaborated with law enforcement and emergency services during critical incidents.
- Implemented process improvements to enhance alarm monitoring efficiency and accuracy.
- Maintained detailed logs of alarm activities for compliance and review purposes.
Alarm Monitor
General Monitoring Services
Huntington Beach, CA
12.2022 - 09.2023
- Maintained vigilance at all times, leading to a decrease in false alarms and improved overall safety in monitored premises.
- Utilized advanced monitoring software to streamline incident tracking and reporting processes.
- Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
- Kept accurate records of all alarm activations, allowing for detailed analysis and follow-up investigations when necessary.
- Streamlined communication channels with law enforcement agencies, ensuring rapid response during emergency situations.
- Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
Lead Recruiter
SGS Inc
Richardson, TX
05.2021 - 06.2022
- Conducted comprehensive participant sourcing, utilizing professional networks, social media, and internal databases to locate and evaluate potential study participants.
- Executed comprehensive screening survey development, partnering with product researchers to effectively capture and analyze user demographics and behaviors.
- Executed comprehensive logistics management for sessions, ensuring accurate scheduling, prompt reminders, and seamless time zone coordination.
- Coordinated communication efforts with participants, delivering exceptional service and fostering positive engagement throughout the experience.
- Streamlined participant pool management through systematic organization and updates, prioritizing data privacy and accessibility.
Security Officer
Securitas Security Services USA
Dallas, TX
01.2020 - 05.2021
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols, identifying and addressing potential hazards.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Implemented access control procedures to safeguard restricted areas.
- Provided detailed reports on daily activities and irregularities encountered.
- Trained new security personnel on protocols and emergency response strategies.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TXSkills
- Complaint handling
- De-escalation techniques
- Assertiveness
- Goal setting and achievement
- Customer service
- Teamwork
- Time management
- Attention to detail
- Active listening
- Adaptability and flexibility
- MS office
- Multitasking
Timeline
Escalation Specialist
ECam
10.2024 - Current
Alarm Monitor
COPS Monitoring
12.2023 - 09.2024
Alarm Monitor
General Monitoring Services
12.2022 - 09.2023
Lead Recruiter
SGS Inc
05.2021 - 06.2022
Security Officer
Securitas Security Services USA
01.2020 - 05.2021
High School Diploma -
Lakeview Centennial High School