Brahim Abdelouahabi
Arlington,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Truck Driver
Genesis Logistics
05.2023 - 09.2024
- Communicated effectively with clients regarding delivery schedules, addressing concerns promptly and professionally.
- Assisted in resolving customer issues related to shipments, enhancing overall service experience.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Truck Driver
Bdj Trucking
01.2022 - 02.2023
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Fostered positive relationships with clients through regular communication and timely updates on delivery status.
- Received “Employee of the Month” recognition for outstanding customer service, resulting in multiple client referrals.
- Trained new drivers on best practices for customer interaction, emphasizing the importance of professionalism and reliability.
Amazon Flex Driver
Amazon
02.2019 - 02.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Trainer
Shake Shack
06.2018 - 03.2020
- Delivered outstanding service to over 100 guests daily, resulting in a 25% increase in repeat customers.
- Handled customer inquiries and complaints with professionalism, achieving a 95% satisfaction rating in customer feedback surveys.
- Collaborated with kitchen staff to ensure timely and accurate order delivery, improving overall dining experience.
- Established and maintained quality control standards.
- Respectfully interacted with customers and proficiently responded to their wants and needs immediately.
Team Member
McDonald's
09.2017 - 03.2020
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer records by updating account information.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
No Degree - Information Technology
Northern Virginia Community College
Alexandria, VA06.2026
High School Diploma -
Wakefield High School
Arlington, VA06.2019
Skills
- Problem Solving Skills
- Fluent in English and Arabic
- Adaptability
- Positive Attitude
- Patience
- Complaint Handling
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Software
Microsoft
Excel
Timeline
Truck Driver
Genesis Logistics
05.2023 - 09.2024
Truck Driver
Bdj Trucking
01.2022 - 02.2023
Amazon Flex Driver
Amazon
02.2019 - 02.2022
Trainer
Shake Shack
06.2018 - 03.2020
Team Member
McDonald's
09.2017 - 03.2020
No Degree - Information Technology
Northern Virginia Community College
High School Diploma -
Wakefield High School
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