Summary
Overview
Work History
Skills
Websites
Personal Information
Timeline
Hi, I’m

BRAHMAIAH PULLALACHERUVU

Jersey City,NJ

Summary

Around 8+ years of Information Technology experience in years of specialized experience on implementing Incident, Problem, Change Management, Configuration& Asset Management (CMDB), Service Catalog, Discovery and Integrations. Experience in ServiceNow implementation, integrating, development, administration and support.

Overview

10
years of professional experience

Work History

Barclays Bank

Sr. Service Now Developer
03.2022 - Current

Job overview

  • Implementation and Administration of ITSM (Incident, Problem and Change) Management Processes, Building Service Catalog, CMDB (Configuration Management Database) Maintenance and Custom Application Development in ServiceNow
  • Coordinating and working with on - site business and project team members and offshore development team for gathering and reviewing various functional and design requirements
  • Created Applications, Modules, Tables, and Columns as per requirement specifications in ServiceNow
  • Involved in creating users, groups, roles and load data to service now using import sets on daily, weekly or requirement basis
  • Designed and developed complete front line on boarding involving automation
  • Development of Service catalog which includes creating new catalog items, designing workflows and execution plans
  • Responsible in building SLA and generating Reports in ServiceNow
  • Pulling reports and scheduling reports as per client requirement
  • Creating database views to pull reports on variables which are being used by catalog items
  • Involved in LDAP integration with ServiceNow for obtaining users and groups
  • Designed and deployed integration services with other systems
  • Created Record Producers, Order Guides and Catalog Client Scripts and Workflows
  • Involve in migration between various environments in Service Now using update sets and import sets
  • Created Workflows, Sub flows and Tables on both Fuji and Eureka
  • Managed inbound and outbound notifications in Fuji and Eureka
  • Utilized Orchestration to extend workflows to interact with systems and applications outside Service now instance
  • Involved in redesigning workflows using ServiceNow workflow editor also involved in reconciliation of complicated workflows to simpler form
  • Developed Transform maps to map values between Import Set and ServiceNow tables
  • Involved in cloning between various environments in ServiceNow
  • Development of UI pages using HTML and jelly scripting for ESS (Employee Self-Service) portal
  • Extensively worked with REST GET and POST using basic HTTP Authentication
  • Create and maintain API and data integration processes between ServiceNow and other services
  • Experience with external Web Services Integration (SOAP based, WSDL and REST integration)
  • Handling Web responses and Parsing XML and JSON data to load into tables using XML and JSON parsers in ServiceNow
  • Performed integrations with two other ServiceNow related instances apart from Portal (REST, Scripted Web Services & SOAP)
  • Populated data for New Catalog Item, Maintenance of CI (Configuration Items) and workflows in CMDB module
  • Worked on change management module by enhancing tool to stakeholders and made it easy to understand
  • Designing Technical Specs pre-development and updated post Development and developed business logic based on requirement
  • Involved in upgrading version of ServiceNow from Fuji to Geneva with focus on Service Catalog and also have knowledge with patches for same version
  • Configured multiple Catalog Items Front-end web / GUI components using JavaScript, Soap, Web services, CSS, Bootstrap and HTML5
  • Configured and developed Workday Integration with HR Management
  • Worked on Glide AJAX and Glide Records for scripting and UI actions
  • Implemented JDBC Export to execute custom SQL queries in target database based on requirement
  • Worked on scheduling report generation in ServiceNow as per requirements
  • Provided training and knowledge transfer to other team members
  • Involved in creating status reports, presentations and circulating/ presenting same to upper management.

UnitedHealth Group

Sr. Service Now Developer
02.2020 - 02.2022

Job overview

  • Worked as developer for an End-To-End development for re-factoring project, resolved many issues and worked on CMDB Management to resolve issues that were major defect in Aruba Networks
  • Worked on huge Workflow design for on boarding and off-boarding of Partner / Employee / Contractor based on requirements provided by teams
  • Implemented Application from scratch to finish in ServiceNow, with successful deployment to Production environment, and post-production support
  • Worked on DISCOVERY and set up mid servers and check for connectivity, Became expert in troubleshooting Discovery tool
  • Created schedules, reports and monitored performance of Service-Now
  • Created new Business Rules/Script Includes/Client catalog script/Client Script
  • Creating Knowledge articles to document steps in creating catalog items
  • Working on order guides, to arrange them in sequential order to make user comfortable while raising request
  • Worked on ServiceNow Discovery tool to identify IP-enabled configuration items (CIs), map their interdependencies, and populate them in CMDB
  • Installed MID Servers on remote desktop and conducted tests required for Discovery
  • Worked on latest release EUREKA which is advanced release and discovered Service-Now upgrades
  • Used data sources to migrate data from excel sheets to Service-Now through transform maps
  • Facilitating rollout of new applications and modules
  • Created Workflows, Sub flows and Tables both on Fuji and Eureka
  • Managed inbound and outbound notifications in Fuji and Eureka
  • Written script includes and invoked them in business rules and client scripts
  • Creation of update sets, export update sets, retrieve update sets
  • Imported Active Directory to Service now using data sources
  • Created data sources and loaded Service-Now tables with different data formats
  • Provide advanced support for Service-Now by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis
  • Perform day to day administration of Service-Now Tool Maintain business services and configuration item relationships in Service-Now tool
  • Provided analysis, design and development of Service-Now trouble ticketing and incident management systems to support company’s technical operations
  • Experience on Glide and Jelly Scripting, Java Script, HTML, XML, AJAX
  • Done integration with 3rd party tools using (Web services, SOAP, Email, MID server).

Blue Cross & Blue shield

Service Now Developer
10.2018 - 01.2020

Job overview

  • Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management
  • Implemented best practice of ServiceNow Scripting, which enhanced System performance
  • Maintained and administered implemented instance of ServiceNow and performed tasks such as Configuring Users, company, site, location and other existing fields, Support Groups, assignment rules, categorizations, CI data, SLA etc
  • Involved in implementing Service Catalog and Request Workflow Design and Configuration
  • Created various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros
  • Experience in Email Integration, LDAP integration, External Web Services Integration (both SOAP based and REST based) in ServiceNow
  • Created Service catalog items, wizards, record producers, task interceptors, and user guide help documentation
  • Implemented Risk Management for Risk evaluation of the change Request associated with the Configuration Item
  • Strong understanding of ITIL concepts including process knowledge in all service lifecycles
  • Created notifications based on user requirements and also configured inbound email actions to create incidents or requests
  • Developed Transform maps to map values between Import Set and ServiceNow tables for incoming data from external sources
  • Participating in meetings with SME and Project Managers to analyze the requirements and developing the workflow design of request items using Agile Methodologies
  • Designed Workflows, along with standard Workflow templates which can be reused
  • Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in ServiceNow
  • Configured UI Page and UI Macro using the Jelly and JavaScript
  • Expertise on using DISCOVERY to load configuration information to CMDB
  • Built CMDB with ServiceNow Discovery Tool and 3rd party tools
  • Involved in customization of forms for various ServiceNow applications
  • Designed and created homepages including basic reporting, gauge configuration and dashboard presentation
  • Involved in performance tuning of the ServiceNow and also worked on System Diagnosis
  • Involved in documentation of business processes, functional requirements and conduct information flow analysis and process modeling within and across multiple business streams
  • Managed a team of offshore developers and getting them aligned with the process
  • Scheduled cloning and migration of data from instances with ServiceNow
  • Worked on Configuring rules, monitors and management packs in SCOM and involved in testing reports for correct mapping of the objects and data
  • Involved in various ServiceNow customizations as per client's requirement and also in migration between various ServiceNow instances using Update Sets
  • Worked on Glide Ajax and Glide Records for scripting and UI actions
  • Created user manuals for all the users on using Info View and exporting reports to various formats
  • Managing ServiceNow (Change Management) ITIL Automate and standardize business processes for all Go-Lives.

Fiat

Service Now Developer/Admin
01.2017 - 09.2018

Job overview

  • Worked closely with business analysis, project managers and process owners to develop solutions and can translate business requirements into technical specifications
  • Involved in gathering business requirements to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by JavaScript
  • Developed solutions in the service-now platform that are ITIL V3 compliant and defined business solutions for ITIL users
  • Developing and supporting IT Infrastructure services like Incident, Change Management etc
  • Have involved in major modules like, Experience in designing, developing, customizing & administering ITSM processes, UI actions, UI policies, ACL's, Notifications, Homepage and Reporting
  • Imported data from various Data Sources using Import Sets and Transform Maps
  • Creating Users, Group and Roles Management
  • Configured LDAP Server and LDAP Listener for updating the user and group table records
  • Development of SLA for the organizations
  • Implementation of ACL, Customized Service Catalog Management
  • Created catalog request Item, order guide and record producer based on client requirements
  • Strong knowledge of Front-End Development Frameworks for designing compatible cross-browser applications for browsers and portable devices
  • Extensive experience in developing web pages quickly and effectively using JQuery, HTML5, CSS3, Responsive Web Design, Bootstrap and experience in making web pages cross browser compatible
  • Involved in various frameworks (AngularJS, Bootstrap, JQuery, Spring MVC, etc.) Participate in the full SDLC Requirements Gathering, Analysis, design, coding, testing, and operational support
  • Personalizing Forms, List, fields and adding Gauges to Homepage
  • Configuration of Email Notification and Alerts to notify users about specific activities in the system
  • Involved in migration between various ServiceNow instances using Update Sets
  • Providing support during the UAT process and postproduction deployment
  • Setup MID Server used by DISCOVERY and troubleshooting problems with the tool configurations
  • Worked on End-to-End implementation of Discovery
  • Wrote Classifiers and identifiers to direct the discovery tool to gather the information of the configuration items with no error
  • Supported the team with improvising the Discovery tool and the configuring the CI's
  • Combines business and systems knowledge to support product and operational performance analysis
  • Evaluates, designs, tests and maintains business performance management systems and makes recommendations for new tools and system enhancements
  • Creating performance test strategy and test plans
  • Develop test summary report detailing the test results, environment details and any issues noticed during the test and recommendations for implementation from the performance end
  • Maintain the integrity of the service-now tool across production and non-production environments
  • Involved in production support for all the Service-Now related issues
  • Generating weekly reports and metrics for IT management.

Synchrony

Software Developer
06.2014 - 06.2015

Job overview

  • Involved in the Business Requirement Analysis, Design, Coding, Testing & Support
  • Designed and developed the application using Struts framework
  • Used Struts web application framework implementation to build the presentation tier
  • Responsible for design, functionality and business logic for various modules involved in the application
  • Designed UML diagrams using UML and Rational Rose
  • Experience in implementing the J2EE design patterns like Singleton, Factory, MVC (Model-View-Controller), Adapter, Session Facade, DAO (Data Access Object), DTO (Data Transfer Object), Business Delegate and Business Object
  • Implemented the web interfaces of the system
  • Implemented whole application package structure and their dependencies using Ant
  • Extensively used Hibernate for Object relational Mapping for data persistence
  • Extensive usage of XML - Application configuration, Navigation, Task based configuration
  • Design, Development of Web Forms using JSP, Java, JSTL, JQuery, JSON & WebServices
  • Configured file for database connectivity URL, Username and Password info (both connection pooling and non-pooling)
  • Along with path to this file (both development and deployment time), and special deployment time handling for the static server side object
  • Worked on struts configuration files
  • Configured the Web logic’s JMS Server, created JMS connection factories, queues
  • Written many UNIX Shell Scripting to automate jobs, loading and unloading database tables and taking backups
  • Involved in testing of application on various levels like integration and System testing by utilizing various methodologies
  • Involved in bug fixing, enhancements and support
  • Writing and reviewing unit test cases using JUnit.
  • Improved software efficiency by troubleshooting and resolving coding issues.

Skills

  • C , C , HTML ,CSS , Java Script
  • XML , JQuery Oracle, SQL , PL/SQL
  • ServiceNow ,ITIL , SOAP , REST , Web Services
  • SQL, MS SQL Server ,MySQL
  • Windows , Linux , OOAD , UML
  • Design Patterns SOA

Websites

Personal Information

Personal Information
Title: Sr. ServiceNow Developer

Timeline

Sr. Service Now Developer
Barclays Bank
03.2022 - Current
Sr. Service Now Developer
UnitedHealth Group
02.2020 - 02.2022
Service Now Developer
Blue Cross & Blue shield
10.2018 - 01.2020
Service Now Developer/Admin
Fiat
01.2017 - 09.2018
Software Developer
Synchrony
06.2014 - 06.2015

Similar Profiles

CREATE PROFILE
BRAHMAIAH PULLALACHERUVU