BRAHYAN A. RODRIGUEZ GUERRA
Fort Lauderdale,FL
Summary
Dynamic customer service representative with extensive experience in client relations and a proven track record of enhancing customer satisfaction. Recognized for effective communication skills and the ability to manage multiple tasks efficiently in fast-paced environments. Committed to fostering positive relationships while contributing to company success through a results-oriented approach. Additionally, brings artistic flair as a graphic artist, adept at creating impactful business materials that align with brand vision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Osmow's Shawarma
Sunrise, FL
10.2024 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer service inquiries and complaints in a timely manner.
Associate
Office Depot Inc
Davie, FL
07.2024 - 10.2025
- Helped customers by answering questions and locating merchandise.
- Processed returned merchandise according to company policies.
- Handled customer complaints in a professional manner.
- Recommended, selected and located merchandise based on customer desires.
- Demonstrated product features to customers.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Non-Emergency Medical Transportation Assistant
Blue Way Transportation
01.2021 - 06.2024
- Ensured the safe and comfortable transport of patients to medical appointments
- Coordinated schedules and maintained clear communication with medical staff
- Provided exemplary customer service, handling patient inquiries and concerns
General Assistant
Ravelo's Restaurante
01.2019 - 01.2020
- Company Overview: Mexico
- Assisted in kitchen operations and maintained dining area cleanliness
- Provided excellent customer service by attending to customer needs promptly
- Supported the staff in various tasks to ensure smooth restaurant operations
- Mexico
Education
GED -
Nova High School
USA11.2022
Some College (No Degree) - Printing and Graphic Communications
McFatter Technical College
Davie, FLSkills
- Customer Service
- Problem-solving
- Teamwork
- Organization
- Adaptability
- Team leadership
- Adobe creative suite (photoshop, illustrator, indesign)
- Marketing
Languages
Advance, Native
Certification
- Adobe Illustrator
- Adobe Photoshop
- adobe certified professional in visual design
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Manager
Osmow's Shawarma
10.2024 - Current
Associate
Office Depot Inc
07.2024 - 10.2025
Non-Emergency Medical Transportation Assistant
Blue Way Transportation
01.2021 - 06.2024
General Assistant
Ravelo's Restaurante
01.2019 - 01.2020
- Adobe Illustrator
- Adobe Photoshop
- adobe certified professional in visual design
GED -
Nova High School
Some College (No Degree) - Printing and Graphic Communications
McFatter Technical College
Similar Profiles
PRABHJOT SINGHPRABHJOT SINGH
Food Service Supervisor at Osmow's ShawarmaFood Service Supervisor at Osmow's Shawarma
Sahib VermaSahib Verma
Crew Member at Osmow's ShawarmaCrew Member at Osmow's Shawarma
Ramandeep KaurRamandeep Kaur
Front Desk Cashier at Osmow's ShawarmaFront Desk Cashier at Osmow's Shawarma