Brahyan Castaneda
Haledon,United States
Summary
With over 10 years of experience in IT and data analysis, I am a Networks Senior Project Manager at Samsung Electronics, where I lead and coordinate complex projects involving network maintenance, system upgrades, and resource utilization. I am also responsible for monitoring and ensuring the availability and reliability of the network systems, as well as reporting and presenting the results and insights to the stakeholders. I have a strong background in data extraction, transformation, and loading (ETL), as well as data management and quality improvement. I am proficient in various tools and platforms, such as G Suite, SQL, Excel, and Power BI. I am also a Google Certified G Suite Administrator and a certified Management Strategy & Planning specialist. I enjoy applying my analytical and problem-solving skills to optimize the network performance and user satisfaction, as well as to support the organizational mission and vision. I am passionate about learning new technologies and trends, and collaborating with cross-functional teams to deliver best-in-class solutions. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Networks Project Manager
Samsung Electronics
08.2021 - Current
- Making effective decisions when presented with multiple options for how to progress with the project
- Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations
- Accomplishes information systems and organization mission by completing related results as needed
- Communicating with executives or the board to keep the project aligned with their goals
- Performing quality control on the project throughout development to maintain the standards expected
- Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes
- Establish and maintain processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within, and across, multiple projects
- Report project outcomes and/or risks to the appropriate management channels as needed-escalating issues as necessary based on project work plans
- Testing and debugging the system
- Gathering user feedback on the accuracy, efficiency, and functionality of the system
- Deploying completed systems and providing maintenance support
- Training end-users on the proper use of the system
- Creates, develops, and produces mapping documents
- Assist with implementing and maintaining ERP systems, with responsibility for business systems analysis, workflow analysis and technical communications
- Develop and maintain databases gathering data from different sources.
IT Services Specialist Tier II & Health Data Analyst
Hackensack Meridian Health
03.2020 - 08.2021
- Troubleshoot issues and product vulnerabilities in order to implement large-scale quality improvements in collaboration with Engineering teams
- Troubleshoot and resolve computer and network related problems
- Identify technology solutions based on analysis of customer support needs
- Receive, prioritize, document and resolve end-user requests
- Project work including migrations, upgrades, security audits, as well as research and implement new technologies
- Maintain consumables, supply and parts inventory
- Maintain a working log detailed all required system updates, as well as the date of completion
- Resolve more complex technical issues submitted by less-experienced technicians
- Analyze and update daily data to government database
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Prepare statistical subject centered information reflecting in research study
- Contribute to metric and performance measure tracking internally and externally
- Helpdesk with isolated workstations
- Provide support to clients both deskside and remotely
- Correct faults and provide resolution of complex problem tickets
- Escalates the problem to next-level support within the SLA timeframe if the issue cannot be resolved at Tier 2
- Supporting Workstations, Servers, Networking, Mobile devices
- Converting data into usable information that is easy to understand
- Communicating analytic insights to management
- Utilizing different data sources for analyses
- Compiling and organizing health care data
- Using health care data to achieve administrative needs and goals
- Investigating data to find patterns and trends
- Developing reports and presentations
- Evaluate and preprocess raw information
- Delve into data to discover discrepancies and patterns.
IT & Data Research Specialist
Dente Trading Co
03.2018 - 03.2020
- Troubleshoot issues and product vulnerabilities in order to implement large-scale quality improvements in collaboration with Engineering teams
- Develop and communicate strategy and vision, focusing on user trust and safety issues in Search
- Build strong cross-functional partnerships with Product, Policy, and Engineering teams to execute best-in-class solutions
- Schedule inbound and outbound shipments as well as employee workload, overtime, and vacations
- Investigate, analyze and resolve quality issues and market trends related to Market Search
- Be an expert in search quality and educate teams and users on search and related projects and products
- Delivered exceptional customer service, going above and beyond normal expectations when answering questions and resolving returns
- Managed logistics of multiple shipments and deliveries within extreme time constraints
- Export row data from company online platform and convert data to excel format
- Compile and generate spreadsheets capturing key data related to company goals
- Manage spreadsheets and maintain data currency to ensure accurate data availability for management
- Created pivot tables and charts using worksheet data and external resources
- Use excel formulas and functions as (vlookup, sumif, average, max & min, count, countif, if statements, concatenate, and more)
- Designed, recorded, and executed macros to automate data entry inputs
- Create a financial strategy or budgeting plan from scratch using the data obtained from the pivot tables and charts
- Installing and configuring computer systems
- Diagnosing and solving hardware/software faults
- Logging customer/employee queries
- Analyzing call logs to spot trends and underlying issues
- Report directly with the owners on operations, projects, sales, budgets and growth of the company
- Prepared reports that interpret consumer behavior, market opportunities and conditions, marketing results, trends and investment levels
- Web development and support.
Datacenter Operations Specialist
Google
08.2015 - 03.2018
- Lead cross-functional teams to meet the goals for the business from a strategic and execution standpoint
- Develop and maintain new operational processes and metrics to support changes in the business; adjust existing processes as needed to meet new business goals
- Work with partner teams to launch and deliver projects related to data architecture and process re-design around demand and supply-side compute resource management
- Develop and automate reports, iteratively build and prototype dashboards to provide insights at scale, solving for analytical needs
- Deliver effective presentations of findings and recommendations to multiple levels of stakeholders, creating visual display of quantitative information
- Reviewed data spreadsheets for accuracy and completeness
- Developed management reports and ensured accuracy of financial information
- Conduct data analysis to make business recommendations (cost-benefit, invest-divest, forecasting, impact analysis)
- Collaborate with cross-functional stakeholders to understand their business needs, formulate and complete end-to-end analysis that includes data gathering, analysis, ongoing scaled deliverables and presentations
- Assist with designing and building infrastructure to facilitate analysis and experimentation
- Compiled weekly service delivery implementation metrics using Excel workbooks and proprietary databases
- Conducted continuous improvement audits and document data gathering workflow processes
- Extensive Excel work using pivot tables and complex formulas to manipulate large data structures.
Data Analyst
RAB Lighting
06.2013 - 07.2015
- Prepares source data for computer entry by compiling and sorting information; establishing entry priorities
- Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
- Maintained product information and ran scheduled automated updates on a custom software
- Cross-referenced multiple databases to validate and document information
- Maintained and updated client information for better product mapping, analyzing demand patterns and measuring financial performance
- Authored and maintained the help file, user guides and other materials
- Implement standards and methods to measure the quality and consistency of the eligibility reporting by creating file specifications and monitoring error reporting
- Prepared and distributed the WMS software materials and maintained a user database
- Produced custom industry-wide data analysis reports used as client marketing tools
- Mapped similar items from multiple vendors to give the customer visibility to similar products
- Secures information by completing data base backups
- Maintains operations by following policies and procedures; reporting needed changes
- Verifying entered data by reviewing, correcting, deleting, or reentering data; combining data from multiple systems when information is incomplete; purging files to eliminate duplication of data
- Sustained operational efficiency and effectiveness through detailed forecasting and purchasing routines, achieving 98% customer satisfaction rating
- Assisted in forecasting of sales for each style of product and provided buying team with recommended purchase quantities
- Designed SKU analysis excel tool for apparel department to increase efficiency and provide optimal size pack configurations by style
- Developed tracking method and mentored associates improving truckload shipment optimization to 99%.
Clerk Immigration
Embassy of Canada | Ambassade du Canada
05.2011 - 06.2013
- Support the Immigration Services Operation process by supporting Officers, managing correspondence, conducting courier services, providing customer support, processing documents and fees, and managing and maintaining files, reports and information systems or databases
- Support the Immigration Services Officers by prescreening various applications and submissions by CACIS customers for accuracy, completeness of initial supporting documentation, and eligibility for benefits
- Initiate security checks in accordance with all applicable DHS/CACIS laws and policies
- Ensured the immigration Public Access Files are in compliance with CA regulations
- Provided direct service to refugees and asylees from diverse cultural, religious, and linguistic backgrounds which included aiding clients in reuniting with family members still residing overseas
- Researched family member whereabouts and requested resettlement with family members
- Assisted in completing applications, immigration forms and other highly-detailed legal documents
- Conduct file searches for all aliases and report all instances of fraud or suspected fraud, including misrepresentation of identity or altered documents submitted by applicants
- Conducted factual and legal research and attended regular training pertaining to immigration law.
Workforce Development Coordinator
Teleperformance Colombia
10.2009 - 03.2011
- Designated to collect incoming client interaction data and put it into existing workflow models
- Complied workforce utilization data and put it into a summary report for management
- Worked side by side with sales management to help make sales process more efficient
- Created and implemented new call flow and queuing strategies in order to optimize resources, resulting in increased multi-skill efficiency, agent utilization, and decreased staffing costs
- Assisted in developing new data monitoring programs that grave useful results
- Devised a method for collecting workforce data that wound up saving the company a great deal of money
- Led an organization through transition from 5 campaigns to 1 campaign, in order to leverage company scale and minimize Service Level dips
- Drove continuous improvement across all contact center locations, through improved collaboration and identified growth opportunities
- Accurately forecasted and determined future staffing needs based on business plans and expected call volume
- Simplified data collection process to make it more efficient.
Customer Service Representative
Teleperformance Colombia
03.2009 - 10.2009
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Education
Bachelor's degree - Information Technology
Berkeley College
11.2021
Associate's degree - Business, Management, Marketing, and Related Support Services
Bergen Community College
11.2018
Master of Business Administration (MBA) - Data Processing and Data Processing Technology/Technician
Universidad del Desarrollo
06.2017
Bachelor of Business Administration (B.B.A.) - Data Processing
Universidad Antonio Nariño
11.2015
Skills
- Business Analysis
- Extract, Transform, Load (ETL)
- Data Management
- Team Collaboration
- Risk Mitigation Planning
- Information Confidentiality
- Documentation Management
- Team Development
- Technical Troubleshooting
- Operating System Management
- Change Management
- Attention to Detail
- Data Analysis
- Technology Implementation
- Systems Analysis
Languages
Portuguese
Spanish
English
Certification
- Management Strategy & Planning
- Technical Support Fundamentals
- System Administration and IT
- Infrastructure Services
- IT Support Professional Specialist
- The Bits and Bytes of Computer Networking
Timeline
Networks Project Manager
Samsung Electronics
08.2021 - Current
IT Services Specialist Tier II & Health Data Analyst
Hackensack Meridian Health
03.2020 - 08.2021
IT & Data Research Specialist
Dente Trading Co
03.2018 - 03.2020
Datacenter Operations Specialist
Google
08.2015 - 03.2018
Data Analyst
RAB Lighting
06.2013 - 07.2015
Clerk Immigration
Embassy of Canada | Ambassade du Canada
05.2011 - 06.2013
Workforce Development Coordinator
Teleperformance Colombia
10.2009 - 03.2011
Customer Service Representative
Teleperformance Colombia
03.2009 - 10.2009
Bachelor's degree - Information Technology
Berkeley College
Associate's degree - Business, Management, Marketing, and Related Support Services
Bergen Community College
Master of Business Administration (MBA) - Data Processing and Data Processing Technology/Technician
Universidad del Desarrollo
Bachelor of Business Administration (B.B.A.) - Data Processing
Universidad Antonio Nariño
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