Brai Lewis
Warrensburg,MO
Summary
Proven Pharmacy Benefits Manager at OptumRx, adept in critical thinking and professional communication, excelled in enhancing customer satisfaction and service levels. Leveraged Microsoft Office expertise and exceptional multi-tasking abilities to streamline operations, achieving significant service improvements. Demonstrates unparalleled flexibility and organizational skills, driving positive outcomes and efficient problem-solving.
Overview
6
6
years of professional experience
Work History
Pharmacy Benefits Manager
OptumRx
07.2024 - Current
- Answer 60 average high-volume complex inbound calls regarding members' prescription drugs
- Inform and educate members on their pharmacy benefits
- Assist members with mail orders, prescription plans, and correspondence
- Effectively handle members' complaints while consistently demonstrating behaviors that contribute to company achievement of service level goals
Customer Service Agent II
Sutter Health
11.2022 - 07.2023
- Answer high-volume calls and resolve patients, medical providers, and pharmacy inquiries
- Provide accurate and detailed information for refill requests on behalf of patients promptly
- Verify medical insurance
- Prepare patients for telemedicine visits by providing clear instructions
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Relationship Banker
Bank of America
06.2022 - 09.2022
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Implemented strategies to increase customer retention, enabling investment growth.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Assistant
Independent Nursing
12.2018 - 06.2022
- Performed clerical and administrative tasks including data entry, drafting letters, memos, invoices, reports, and telephone correspondence for senior staff.
- Screened calls and scheduled appointments for the executive in question.
- Assisted with administrative tasks such as maintaining calendars, updating contact lists and databases, ordering supplies, and arranging travel arrangements.
- Managed executive email accounts, including responding to messages and initiating email conversations with colleagues.
Education
Associate of Science - Liberal Arts And Sciences
Pulaski Technical College
North Little Rock, AR05.2016
Skills
- Critical Thinking Skills
- Microsoft Office
- Multi-tasking Skills
- Organization skills
- Customer Service
- Skills Typing Skills
- Detail Oriented
- Problem-Solving
- Professional Communication
- Flexibility
- Pricing strategy
Timeline
Pharmacy Benefits Manager
OptumRx
07.2024 - Current
Customer Service Agent II
Sutter Health
11.2022 - 07.2023
Relationship Banker
Bank of America
06.2022 - 09.2022
Assistant
Independent Nursing
12.2018 - 06.2022
Associate of Science - Liberal Arts And Sciences
Pulaski Technical College
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