Summary
Overview
Work History
Education
Skills
Timeline
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Braiden Hill

Excelsior Springs,MO

Summary

Dynamic leader and effective communicator with a proven track record at MOD Pizza, adept at enhancing customer satisfaction and streamlining operations. Skilled in multitasking and problem-solving, I excel in fast-paced environments, ensuring high-quality service delivery. Demonstrated ability to mentor teams, improving efficiency and workplace morale with a focus on customer service and work ethic.

Professional team member capable of contributing to collective goals and maintaining high standards. Known for reliability, strong focus on team collaboration, and adaptability to changing needs. Efficient in task management and problem resolution, fostering productive environment.

Overview

5
5
years of professional experience

Work History

Squad Member

MOD Pizza
12.2021 - Current
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Cleaned and organized kitchen, dining and service areas.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.

Crew Member

Culver's Restaurant
05.2023 - 12.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Accurately operated cash register to process customer payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Manager

MOD Pizza
02.2022 - 03.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Order Processor

Hallmark
06.2021 - 10.2021
  • Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
  • Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Handled high-volume periods with ease, maintaining consistent performance under pressure.

CSR

Pizza Hut
11.2019 - 05.2021
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

Bachelor of Science - Radiography

Missouri State University
Springfield, MO
05-2027

Associate of Arts -

Metropolitan Community College
Kansas City, MO
05-2023

High School Diploma -

Excelsior Springs High School
Excelsior Springs, MO
05-2021

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Quick learner
  • Positive attitude
  • Multitasking
  • Time management
  • Decision-making
  • Team leadership
  • Cleaning
  • Problem-solving
  • Attention to detail

Timeline

Crew Member

Culver's Restaurant
05.2023 - 12.2024

Manager

MOD Pizza
02.2022 - 03.2023

Squad Member

MOD Pizza
12.2021 - Current

Order Processor

Hallmark
06.2021 - 10.2021

CSR

Pizza Hut
11.2019 - 05.2021

Bachelor of Science - Radiography

Missouri State University

Associate of Arts -

Metropolitan Community College

High School Diploma -

Excelsior Springs High School

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Braiden Hill