Open To Work
Braiden Hill
Excelsior Springs,MO
Summary
Dynamic leader and effective communicator with a proven track record at MOD Pizza, adept at enhancing customer satisfaction and streamlining operations. Skilled in multitasking and problem-solving, I excel in fast-paced environments, ensuring high-quality service delivery. Demonstrated ability to mentor teams, improving efficiency and workplace morale with a focus on customer service and work ethic.
Professional team member capable of contributing to collective goals and maintaining high standards. Known for reliability, strong focus on team collaboration, and adaptability to changing needs. Efficient in task management and problem resolution, fostering productive environment.
Overview
6
6
years of professional experience
Work History
Care Facilitator
KidsTLC
Olathe, KS
01.2025 - 01.2026
- Coordinated care plans tailored to individual patient needs, enhancing overall service delivery.
- Streamlined communication between healthcare providers and patients to improve information flow.
- Assisted in managing patient records using electronic health record systems, ensuring data accuracy.
- Developed training materials for new staff, promoting understanding of operational procedures and best practices.
- Mentored junior Care Facilitators, providing guidance on best practices and enhancing team performance.
- Fostered positive relationships with fellow team members, enhancing collaboration efforts within the workplace environment.
Squad Member
MOD Pizza
Liberty, MO
12.2021 - 11.2024
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and organized kitchen, dining and service areas.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
Crew Member
Culver's Restaurant
Ozark, MO
05.2023 - 12.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Accurately operated cash register to process customer payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Manager
MOD Pizza
Liberty, MO
02.2022 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Order Processor
Hallmark
Liberty, MO
06.2021 - 10.2021
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
CSR
Pizza Hut
Excelsior Springs, MO
11.2019 - 05.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Radiography
Missouri State University
Springfield, MO05-2027
Associate of Arts -
Metropolitan Community College
Kansas City, MO05-2023
High School Diploma -
Excelsior Springs High School
Excelsior Springs, MO05-2021
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Quick learner
- Positive attitude
- Multitasking
- Time management
- Decision-making
- Team leadership
- Cleaning
- Problem-solving
- Attention to detail
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Care Facilitator
KidsTLC
01.2025 - 01.2026
Crew Member
Culver's Restaurant
05.2023 - 12.2024
Manager
MOD Pizza
02.2022 - 03.2023
Squad Member
MOD Pizza
12.2021 - 11.2024
Order Processor
Hallmark
06.2021 - 10.2021
CSR
Pizza Hut
11.2019 - 05.2021
Bachelor of Science - Radiography
Missouri State University
Associate of Arts -
Metropolitan Community College
High School Diploma -
Excelsior Springs High School