Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brailah Williams

Dickinson,TX

Summary

Dynamic professional with a proven track record in education and customer service, notably as a Substitute Teacher at DISD School District. Skilled in classroom management and relationship building, I foster positive learning environments and exceed expectations. Proficient in Microsoft applications, I adapt quickly to diverse settings, ensuring seamless operations and enhanced experiences.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

8
8
years of professional experience

Work History

Substitute Teacher

DISD School District
03.2023 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.

Front Desk Receptionist

Luxe Wellness and Spa
01.2020 - 02.2023
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Retail Store Manager

American Eagle AC
10.2017 - 12.2019
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Submitted orders for new inventory.

Education

Bachelor of Science - Heath Sciences

Sam Houston State University
Huntsville, TX
05-2025

Skills

  • Adaptable
  • Office organization
  • Relationship building and management
  • Proficient in Microsoft
  • Telephone etiquette
  • Individualized care
  • Customer service
  • Customer relations

Timeline

Substitute Teacher

DISD School District
03.2023 - Current

Front Desk Receptionist

Luxe Wellness and Spa
01.2020 - 02.2023

Retail Store Manager

American Eagle AC
10.2017 - 12.2019

Bachelor of Science - Heath Sciences

Sam Houston State University

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