Brailey Cole
Mount Vernon,MO
Summary
Experienced in delivering exceptional customer service and cultivating strong client relationships. Consistently surpasses individual sales quotas and weekly goals. Proficient in effectively addressing customer needs and resolving issues for optimal customer satisfaction. Committed and dedicated to providing top-notch service and contributing to organizational success.
Overview
15
15
years of professional experience
Work History
Staffing Specialist
GrapeTree Medical Staffing
07.2023 - Current
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Provided exceptional customer service to both clients and candidates, fostering long-term relationships built on trust and mutual satisfaction.
- Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
- Reduced time-to-fill ratios by effectively prioritizing open positions based on client needs, resources available, and market conditions.
- Maintained up-to-date knowledge of industry trends, labor laws, and best practices in talent acquisition to ensure compliance and optimal results for clients.
- Exceeded performance metrics and goals regularly, leading to recognition as a top performer within the staffing team.
- Collaborated across departments within the organization to ensure a cohesive approach towards fulfilling staffing needs and achieving company-wide objectives.
Home Health Aide
Home Instead
03.2023 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Teller
Central Bank & Trust
10.2021 - 02.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Patient Access Representative
Mercy
04.2016 - 08.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Cashier and Salesperson
Changeling Games
01.2016 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Server
Olive Garden
09.2015 - 10.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Biology Assistant
College of the Ozarks, Biology Department
08.2011 - 05.2013
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Effectively managed time-sensitive tasks while juggling multiple priorities simultaneously under tight deadlines.
- Maintained a safe and clean laboratory environment, ensuring adherence to safety protocols and reducing workplace accidents.
- Supported researchers with timely preparation of high-quality samples, enabling smoother workflow in the lab.
- Performed quality control checks on incoming materials, ensuring consistency and reliability in subsequent experiments.
- Assisted in data analysis, contributing to significant findings in multiple research projects.
Front Desk
The Keeter Center
08.2011 - 08.2012
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
Crew Member
Taco Bell
07.2009 - 08.2009
- Provide customer service
- Prepare food
- Handle cash transactions
- Employment Type: Part Time (Less than 30 Hours)
Education
Bachelor's Degree - Bachelors of Physical
College of the Ozarks
Point Lookout, MOSkills
- Customer service skills
- Strong organization
- Office administration
- Strategic planning
- HIPAA compliance
- Microsoft office
- Healthcare systems
- Policy adherence
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Registration and admissions
- Data entry
Personal Information
Authorized To Work: US
Timeline
Staffing Specialist
GrapeTree Medical Staffing
07.2023 - Current
Home Health Aide
Home Instead
03.2023 - Current
Teller
Central Bank & Trust
10.2021 - 02.2022
Patient Access Representative
Mercy
04.2016 - 08.2021
Cashier and Salesperson
Changeling Games
01.2016 - 02.2016
Server
Olive Garden
09.2015 - 10.2015
Biology Assistant
College of the Ozarks, Biology Department
08.2011 - 05.2013
Front Desk
The Keeter Center
08.2011 - 08.2012
Crew Member
Taco Bell
07.2009 - 08.2009
Bachelor's Degree - Bachelors of Physical
College of the Ozarks
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