Brailey McGuire
Weatherford,TX
Summary
Dynamic professional with a proven track record in customer service and active listening, honed at Adrian’s Cleaners. Excelled in conflict resolution and data entry, significantly improving service quality. Skilled in fostering client relationships and streamlining processes, ensuring efficient operations and enhanced customer satisfaction. Demonstrates critical thinking and a commitment to excellence, driving positive outcomes and operational success.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Adrian’s Cleaners
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Receptionist
Mirus3
02.2024 - Current
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Caregiver
Hilltop Park Rehab and Care
06.2023 - 02.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional goals.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Education
Primavera Online
Chandler, AZ05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Payment processing
- Appointment scheduling
- Quality control
Timeline
Receptionist
Mirus3
02.2024 - Current
Caregiver
Hilltop Park Rehab and Care
06.2023 - 02.2024
Customer Service Representative
Adrian’s Cleaners
Primavera Online
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