Brailyn Betsey

· Answer inbound calls using Genesys Cloud, assisting patients, insurance companies, attorneys, and all other inquiries to resolve an account or provide resources.

· Offer financial assistance and/or payment plans for patients in need of financial relief from medical debt.

· Create payment plans, tailoring them to patients' specific needs contingent upon their current budget.

· Place accounts on the appropriate work queues for other assisting departments to resolve and/or investigate.

· Deescalate, offer support and resolve accounts for patient disputes.

· Place add bill requests for accounts that need to be billed to a patients' primary, secondary and tertiary insurance if applicable.

· Collect credit card payments over the phone to satisfy an outstanding balance

via automated system to protect sensitive credit card information.

· Assist in transitioning accounts to the next department or place a follow up request for pending actions.

· Comply with all HIPPA guidelines to ensure patient information is kept at discretion.

· Ensure to provide a superb customer service experience by keeping a positive tone, relate on a first name basis, empathize with each caller and give assurance by providing a turnaround time for each request.

· Navigate systems such as EPIC, Outlook, Microsoft Teams, Genesys Cloud, SharePoint, and Citrix Workspace throughout the duration of the call cycle.

· Manage each call in a timely manner by achieving above call center average "after call work" in less than 5 minutes to be readily available for the next call.

• Answered inbound/outbound calls, assisting customers with loan applications, and providing financial solutions tailored to their needs and goals
• Collected payments for delinquent and current accounts, ensuring timely, accurate transaction processing
• Solidified the loan closing process with customers, offering guidance and support throughout the entire sales cycle
• Efficiently processed all collateral paperwork, ensuring compliance with company guidelines and procedures
• Maintained detailed customer interaction notes, fostering strong customer relationships, and improving service quality
• Created budgets and quotes for loans, based on financials
• Conducted fraud reviews and analyzed credit reports to assess customer creditworthiness and mitigate risks
• Utilized the CLASS system, TLO, DEALERTRACK, and GLIA for loan processing and documentation
• Managed collections activities when necessary, maintaining a balance between customer support and risk management.
• Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.

• Ensured an exceptional customer experience by taking orders with a cheerful and welcoming attitude, providing top-notch service
• Efficiently managed order processing and financial transactions using a digital Point of Sale (POS) system, ensuring accuracy and smooth operations
• Successfully handled closing duties, including restocking items and meticulously reconciling cash drawers for precise financial record-keeping
• Negotiated and resolved customer concerns with professionalism and tact, ensuring customer satisfaction and loyalty
• Demonstrated extensive menu knowledge and expertise, skillfully recommending menu items tailored to customer needs and upselling to enhance the dining experience
• Consistently achieved an impressive charge tip percentage above 18%, reflecting excellent service and customer rapport.

• Responded to customer inquiries promptly and effectively, demonstrating strong problem-solving skills to resolve issues and ensure customer satisfaction
• Proactively suggested additional items to customers, contributing to increased revenue
• Oversaw closing duties, efficiently restocking items, and meticulously reconciling cash drawers for accurate financial transactions
• Trained servers and host on daily operations, emphasizing the importance of exceptional customer service, effective upselling techniques, and meeting customer requests
• Managed cash receipts and retrieval, ensuring precise, secure handling of transactions
• Maintained meticulous records of inventories, enabling accurate monthly profits
• Successfully resolved negative situations and customer concerns, skillfully diffusing.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Served as a company ambassador, warmly greeting customers, orchestrating seamless order coordination, merchandise sales, and telephone inquiries
• Attentively catered to customer needs, ensuring a delightful dining experience
• Exemplified a highly professional, courteous, and genuine demeanor, fostering an enjoyable atmosphere for both customers and co-workers
• Supervised and coordinated dining room activities, directing staff to deliver fast and courteous customer service
• Maintained cash register, accurately calculating deposits, accurate transactions
• Skillfully addressed customer requests and complaints, promptly resolving issues, and escalating major complaints.

• Warmly greeted customers upon entry, escorted them to their tables, and attentively assessed their needs to deliver exceptional customer service
• Elevated the dining experience, aiming to foster customer loyalty, ensure a positive visit
• Skillfully facilitated customer needs by providing recommendations and upselling selected menu options, contributing to increased sales and guest satisfaction
• Maintained open and effective communication channels between management and all staff members, ensuring smooth operations in a high-volume restaurant environment.