Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
BusinessAnalyst

Brian Caswell

Cottage Grove,MN

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Hardworking Driver's Assistant with strong work ethic and high attention to detail. Assisted driver by attending to the children and helping the driver stay focused on the road. Good communication skills with parents and children.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Kitchen Manager/Food Service Director

Northern Star Council
04.2019 - 08.2023
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Developed strategies to improve food service levels for busy facility handling 3 meals each day.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Consulted with marketing to revise presentation and sales approaches.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Purchased food and cultivated strong vendor relationships.
  • Motivated staff to perform at peak efficiency and quality.
  • Maximized quality assurance by completing frequent line checks.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.

Bus Drivers Assistant

IDS 833
06.2010 - Current
  • Displayed very good communication and customer service skills.
  • Assisted driver with child deliveries to residential locations.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
  • Monitored traffic conditions to proactively suggest reroutes to avoid delays.

Trading Post Director /Store Operations Manager

Northern Star Council
03.2014 - 08.2016
  • Increased sales by 23% with special displays.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

High School Diploma -

Park High School
Cottage Grove MN
06.2006

Skills

  • Driver Assistance
  • Equipment Inspection
  • Damage Prevention
  • Efficient work time Management
  • Helping others succeed
  • Excellent critical thinker
  • Customer service understanding
  • Exceptional customer service
  • Helpdesk services
  • Kitchen operations

Accomplishments

    Eagle Scout and Vigil award in the Order of the Arrow. While working in scout camp as administration I helped in many different areas and supervised a team of 8 to run 5 different stores on camp property. I have some work with Microsoft Excel but not fluent with it. In both jobs I work with at least one or more other people as a team to get jobs done.

Certification

ServSafe Food Manager Certification.

First aid and CPR trained

Timeline

Kitchen Manager/Food Service Director

Northern Star Council
04.2019 - 08.2023

Trading Post Director /Store Operations Manager

Northern Star Council
03.2014 - 08.2016

Bus Drivers Assistant

IDS 833
06.2010 - Current

High School Diploma -

Park High School

Similar Profiles

CREATE PROFILE
Brian Caswell