Brain Durrell Catchin
Waipahu,HI
Summary
Driven by continued growth, I joined Enoa Corporation for nearly three years as a reservation agent, where I refined key skills and gained valuable experience that would benefit your team.
One of my proudest accomplishments during my time there was significantly reducing the median response time for inquiries. Starting from an average of 37 minutes in March of 2025, I was able to streamline our process, resulting in a response time of just 1-2 minutes, which we have maintained to this day. This improvement not only enhanced guest satisfaction but also contributed positively to the overall efficiency of our service.
Overview
10
10
years of professional experience
Work History
Reservation & Dispatcher Lead/Supervisor
E Noa
04.2022 - 12.2025
- Coordinated and prioritized incoming calls, emails, and online reservations to optimize guest experiences and third-party agents relations.
- Engaged in proactive communication to ensure seamless collaboration between trolley drivers, internal team members, third-party agents, and guests.
- Analyzed and resolved customer inquiries and issues in a timely manner, ensuring effective support and providing effective resolution to meet guests satisfactions.
- Implemented effective task prioritization strategies to support accurate reservation processing and maintain smooth operational flow.
- Guided new team members through comprehensive training on effective reservation procedures and exceptional customer service practices.
- Streamlined scheduling and data reporting tasks by leveraging spreadsheet functionalities.
- Achieved successful recruitment outcomes by effectively interviewing and selecting qualified candidates. Enhanced team performance through strategic execution of recruitment activities. Contributed to organizational growth by identifying top talent through targeted recruitment efforts.
- Administered payroll and PTO requests, ensuring compliance and accuracy through the ADP system for all team members.
Sales Associate
The Home Depot
01.2022 - 12.2022
- Provided customers with expert product knowledge to assist in making informed purchasing decisions.
- Conducted engaging product demonstrations and offered detailed information to enhance customer understanding.
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Collaborated with team members to maintain a welcoming store environment and optimize the customer shopping experience.
- Achieved sales targets through proactive customer engagement and upselling strategies.
Team Member
Baskin-Robbins
01.2019 - 12.2021
- Managed customer transactions while fostering a welcoming and friendly atmosphere.
- Managed resolution of customer inquiries and issues efficiently, fostering a supportive service environment.
- Executed cash handling procedures, maintaining accuracy in transactions and compliance with financial protocols.
- Oversaw daily functionality of point-of-sale systems, ensuring optimal performance and user satisfaction.
- Implemented strategies with team members to uphold store cleanliness and organizational standards.
Team Member
Pearl's Korean
01.2016 - 12.2018
- Streamlined order fulfillment processes for high-volume transactions, ensuring accuracy and timely delivery.
- Responded promptly to customer inquiries and requests, ensuring a seamless service flow in a bustling restaurant atmosphere.
- Coordinated efforts with colleagues to meet service targets and maintain high levels of cleanliness across the establishment.
- Oversaw cash management and transaction activities to maintain financial integrity.
- Conducted customer interactions with a focus on friendliness and approachability.
Education
High School Diploma -
Waipahu High School
2019
Associate of Science - Business Administration
Leeward Community College
Pearl City, HISkills
Hospitality studies certification Proficient in hotel operations Diploma in hospitality and tourism
Timeline
Reservation & Dispatcher Lead/Supervisor
E Noa
04.2022 - 12.2025
Sales Associate
The Home Depot
01.2022 - 12.2022
Team Member
Baskin-Robbins
01.2019 - 12.2021
Team Member
Pearl's Korean
01.2016 - 12.2018
High School Diploma -
Waipahu High School
Associate of Science - Business Administration
Leeward Community College