Braina Miller
Chicago,IL
Summary
Years of medical experience working in several different areas in healthcare
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential Associate
HOME SWEET HOME MINISTRIES
Bloomington, IL
08.2023 - 05.2024
- Help Assist with screenings /intakes for new clients
- Gather paperwork work with case management to get Clients in to shelter
- Help monitor meals during those times to ensure flow
- Assist with medication distribution making sure to follow resident manual guidelines
- Monitor front desk greeting every client, vendor etc with positive attitude and welcoming
Phlebotomist
CSL Plasma
Bloomington, IL
09.2022 - 06.2023
- Setup and disconnect plasmapheresis machines
- Monitor donors' safety while donation process is going
- Perform venipuncture sticks on donor following Standard Operating procedures
- Perform daily calibrations on machines for quality assurance making sure everything worked proper
Ecc Retention1 specialist
State-farm
Bloomington, IL
06.2022 - 09.2022
- Take inbound calls from customers routing them to appropriate department
- Update policies, assist with making payments
- Connect with agents for follow up on policies
- Use State-farm answers to help perform job duties
Lab Assistant
OSF HealthCare
Bloomington, IL
09.2021 - 06.2022
- Performed blood draw in hospitals inpatient lab collecting specimens
- Take specimens back to lab for testings
- Perform blood draws in outpatient lab given by Dr
- Update lab order keep in contact with Drs to add specimens to orders etc
Life customer service assistant
State-farm
Bloomington, IL
03.2021 - 06.2021
- Temp agency
- Sorting through mail sending mail off off to customers
- Data entry entering policy numbers in system updating policies
- Putting mail through machines to get folded and mailed off
- Sort mail from policies to beneficiary to be mailed off
Quality Team Member
CSL Plasma
Normal, IL
04.2020 - 03.2021
- Assist quality specialist with tracking errors
- Perform observations on working to ensure they know the job
- Have meetings to discuss job/and what could be better
Reception Technician
CSL Plasma
Normal, IL
04.2020 - 03.2021
- Register donor into system for donor registration/to be able to donate
- Perform prescribe vitals testing hematocrits, protein, blood pressure and temp to ensure donations
- Educate donors on donation process
- Provide excellent customer service for donor experience
Donor Center Technician
Grifols
Bloomington, IL
09.2017 - 04.2020
- Prescreen donors for donation
- Testing hematocrits, Protein, temp, and blood pressure to see if suitable for donation
- Educate donors on donation process
- Enter data into system (Donor management system ) for records
Phlebotomist
Grifols
Bloomington, IL
09.2017 - 04.2020
- Setup plasmapheresis machines
- Perform sticks in venipuncture on donors
- Monitor donors while on machine to ensure safety
- Disconnect donors from machine and pay out donors
- Follow standard operating procedures
Starbucks Barista
Target
Chicago, IL
09.2014 - 04.2016
- Prepared beverages for customers
- Prepared food items following Starbucks procedures in place
- Trained new hires on Starbucks drinks and food items
- Provided great service to customers
Education
Medical Billing & Coding - Medical Billing & Coding
University of Phoenix-Online Campus
Phoenix, AZ04-2024
High School Diploma -
Uplift Community High School
Chicago, IL06.2016
Skills
- Photoshop (2 years)
- Customer Service (6 years)
- Venipuncture
- Phlebotomy
- Medical Office Experience
- Patient Care
- Laboratory Experience
- Vital Signs
- Medical Scheduling
- Filing (3 years)
- Typing
- Sales
- Food service
- Cooking
- Restaurant experience
- Retail sales
- Supervising experience
- Time management
- Microsoft Excel
- Microsoft Office
- Clerical experience
- OSHA
- HIPAA
- Windows
- Documentation review
- Medical Records (1 year)
- ICD-10
- Communication skills
- Medical terminology
- Epic
- Hospitality
- EMR systems
- Social work
- Experience with children
Certification
- Food Handler Certifications Present
- CPR Certification
- Driver's License
- CNA
- ServSafe
- BLS Certification
- PTCB Certification
- Pharmacy Technician Certification
Timeline
Residential Associate
HOME SWEET HOME MINISTRIES
08.2023 - 05.2024
Phlebotomist
CSL Plasma
09.2022 - 06.2023
Ecc Retention1 specialist
State-farm
06.2022 - 09.2022
Lab Assistant
OSF HealthCare
09.2021 - 06.2022
Life customer service assistant
State-farm
03.2021 - 06.2021
Quality Team Member
CSL Plasma
04.2020 - 03.2021
Reception Technician
CSL Plasma
04.2020 - 03.2021
Donor Center Technician
Grifols
09.2017 - 04.2020
Phlebotomist
Grifols
09.2017 - 04.2020
Starbucks Barista
Target
09.2014 - 04.2016
Medical Billing & Coding - Medical Billing & Coding
University of Phoenix-Online Campus
High School Diploma -
Uplift Community High School