Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brajae Lee

Richardson

Summary

Over 10 years of Customer Service experience. Provides outstanding organizational skills and a willingness to go above and beyond expectations in aiding my administrator and all staff. Able to work in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Manager

JOANN Fabrics and Crafts
03.2023 - 05.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Representative

Willis Towers Watson
07.2022 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Technical Support Representative

T-Mobile
06.2021 - 07.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Hostess/ Customer Service/ Waitress

Salt Grass Steak House
02.2019 - 06.2021
  • Face to face customer service at 5 star steak house
  • Oversee daily staff
  • Meet, Greet and assist customers with seating, menu and product questions
  • Process payments
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Customer Service / Universal Agent

Thomson Reuters
09.2016 - 05.2018
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service

Buffalo Wild Wings
01.2016 - 01.2017
  • Ensure and provide quality service to external customers
  • Answer all customer inquiries in a timely and professional manner
  • Process orders and data entry with high level accuracy
  • Take initiative and resolve and escalations or complaints
  • Maintain a positive representation of the company and associated brands at all times.

Customer Service

Apple Bees Restaurant
01.2013 - 01.2014
  • Greet customers
  • Take customer orders
  • Process payments
  • Responsible for helping customers by providing product and service information and resolving technical issues.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.

Education

Collin County Community College
Plano, TX
2017

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Texas A&M
Christ, TX
2016

High School Diploma - undefined

Seagoville High School
Seagoville, TX
2015

Skills

  • Experience
  • Customer Service, Inbound/ Outbound Calls, Sales, Process Payments, Problem Solving, Microsoft Office- Word, Outlook
  • Inbound Calls
  • Organizational Talent
  • Food Preparation
  • Cleaning and Sanitizing
  • Issue Resolution
  • Guest Flow
  • Verifying Documentation
  • Phone Answering
  • Guest Experience Management
  • Serve Customers
  • Event Promotion
  • Checking Guests In and Out
  • Special Requests
  • Natural Leadership
  • Customer Interaction
  • Customer Service Process Improvement
  • Time Estimates
  • Answering Questions
  • Task Coordination
  • Dining Reservations
  • Customer Experience
  • Cleanliness Standards

Timeline

Manager

JOANN Fabrics and Crafts
03.2023 - 05.2025

Customer Service Representative

Willis Towers Watson
07.2022 - 03.2023

Technical Support Representative

T-Mobile
06.2021 - 07.2022

Hostess/ Customer Service/ Waitress

Salt Grass Steak House
02.2019 - 06.2021

Customer Service / Universal Agent

Thomson Reuters
09.2016 - 05.2018

Customer Service

Buffalo Wild Wings
01.2016 - 01.2017

Customer Service

Apple Bees Restaurant
01.2013 - 01.2014

Collin County Community College

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Texas A&M

High School Diploma - undefined

Seagoville High School