Brajae Taylor
Houston,TX
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Care Office Assistant
LAMB OF GOD LUTHERAN CHURCH & SCHOOL
11.2017 - Current
- Maintains accounts and administrative needs for school
- Organizes, plans and schedules all events
- Collects tuition
- Answers all inbound calls
- Handles complaints and builds rapport with parents.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
Customer Service Representative
XEROX
07.2016 - 08.2017
- Obtained client information by answering telephone calls and verifying information
- Determined eligibility by comparing client information to requirements
- Addressed customer service inquiries in a timely and accurate fashion
- Maintained and improved quality results by adhering to standards and guidelines.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
TS DISTRIBUTORS
07.2015 - 01.2016
- Maintained inventory of office supplies
- Provided support to receptionist and responded to phone calls
- Maintained filing system and handling of appropriation of paperwork.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science -
STEPHEN F. AUSTIN UNIVERSITY
Nacogdoches, TX05.2025
High School Diploma -
NORTH FOREST HIGH SCHOOL
Houston, TX06.2015
Skills
- Collaborative
- Conflict Resolution
- Effective Communication
- Microsoft software
- Schedule Management
- Event Planning
- Report Analysis
- Customer Relationship Management
- Project Management
- Customer Relations
- Customer Service
- Document Control
- Call Center Operations
- Policy and Procedure Adherence
- 10-Key
- Spreadsheets
- Clerical Support
- Call Volume and Quality Metrics
- Issue and Complaint Resolution
- Call Transfers
- Inbound Phone Call Management
- Logging Call Information
Timeline
Care Office Assistant
LAMB OF GOD LUTHERAN CHURCH & SCHOOL
11.2017 - Current
Customer Service Representative
XEROX
07.2016 - 08.2017
Customer Service Representative
TS DISTRIBUTORS
07.2015 - 01.2016
Bachelor of Science -
STEPHEN F. AUSTIN UNIVERSITY
High School Diploma -
NORTH FOREST HIGH SCHOOL
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