Brakezia Sylvester-Bell
Grand Rapids,MI
Summary
Dedicated and customer-focused professional with demonstrated strengths in patient care, customer service, time management, and effective problem-solving. Experienced in building positive relationships, managing patient records, and providing reliable solutions in fast-paced environments. Skilled communicator with a strong commitment to exceeding goals and delivering outstanding service.
Overview
8
8
years of professional experience
Work History
Patient Registration Representative
Corewell Health, Grand Rapids, Michigan
Grand Rapids , MI
12.2023 - Current
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Processed payments for services rendered in a timely manner.
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
- Entered patient data into electronic medical record system accurately and efficiently.
- Verified insurance eligibility through online portals or by phone calls.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Arranged hospital admissions for patients as required.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Customer Service Representative
Wolverine World Wide
Rockford , MI
11.2020 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Customer Service Representative
Teleperformance
Cascade , MI
04.2019 - 12.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Team Lead
McDonald's
Grand Rapids , MI
01.2017 - 04.2019
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
Education
High School Diploma -
East Kentwood High School
Kentwood, MI05-2015
Skills
- Electronic Recordkeeping
- Data entry proficiency
- Eligibility Determination
- Patient Relations
- Medical terminology knowledge
- Insurance Verification
- Appointment Scheduling
- Patient confidentiality
- Data Entry
- Payment Collection
- Patient Scheduling
- Multitasking
- Patient Health Information Access
- Office Administration
- Heartsaver First Aid
- Adaptability and Flexibility
References
References available upon request.
Timeline
Patient Registration Representative
Corewell Health, Grand Rapids, Michigan
12.2023 - Current
Customer Service Representative
Wolverine World Wide
11.2020 - 02.2022
Customer Service Representative
Teleperformance
04.2019 - 12.2019
Team Lead
McDonald's
01.2017 - 04.2019
High School Diploma -
East Kentwood High School
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