Brakiya Shorter
Dothan
Summary
Dynamic communications professional with a proven track record at Southeast Health Medical Center, enhancing patient care through optimized communication protocols. Skilled in inventory management and customer engagement, I excel in fostering collaboration and improving operational efficiency, contributing to significant gains in service delivery and client satisfaction.
Experienced with operating and managing communication systems in high-pressure environments. Utilizes advanced communication techniques and protocols to ensure clear and effective information dissemination. Knowledge of emergency response procedures and team coordination, ensuring smooth operations and effective crisis management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Communications Operator
Southeast Health Medical Center
04.2024 - Current
- Provided clear communication support to medical staff, enhancing patient care coordination and ensuring timely information flow.
- Monitored and analyzed call data to optimize response times, contributing to noticeable improvements in emergency service efficiency.
- Streamlined communication protocols for interdepartmental collaboration, resulting in reduced delays and improved patient outcomes.
Receptionist
Barganier Law Group
09.2022 - 03.2024
- Welcomed clients and managed inquiries, fostering a positive atmosphere that enhanced client satisfaction and trust in the firm.
- Streamlined appointment scheduling, reducing client wait times and improving overall office efficiency.
- Maintained accurate records and handled correspondence, ensuring compliance with legal standards and enhancing operational accuracy.
Retail Associate
Big Lots
11.2016 - 02.2019
- Provided exceptional customer service, fostering a welcoming environment that encouraged repeat business and enhanced customer loyalty.
- Managed inventory effectively, ensuring product availability and reducing stock discrepancies, leading to noticeable gains in sales.
Education
Bachelor Degree - Business Administration
Miles College
Birmingham, AL05.2025
Certificate - Certified Dental Assistant
Accelerated Academy
Ozark, AL03.2025
High School Diploma - General Studies
James Madison High School
Norcross, GA08.2018
Skills
- Inventory Management
- Customer Engagement
- Customer Loyalty
- Attention to Detail
- Team Collaboration
- Product Knowledge
- Communication Skills
- Customer Feedback
- Strong attention to detail
- Scheduling
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Customer assistance
- Front desk operations
Certification
- Certified Dental Assistant
Timeline
Communications Operator
Southeast Health Medical Center
04.2024 - Current
Receptionist
Barganier Law Group
09.2022 - 03.2024
Retail Associate
Big Lots
11.2016 - 02.2019
Bachelor Degree - Business Administration
Miles College
Certificate - Certified Dental Assistant
Accelerated Academy
High School Diploma - General Studies
James Madison High School