- Music
- Crafting and DIY Projects
- Cooking
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
- Youth mentor, providing guidance and support to empower the next generation of leaders
Brakyia Johnson
Lake Village,AR
Summary
Versatile and dynamic, with a proven track record at Amazon, I excel in customer service and critical thinking. Demonstrated ability to enhance team efficiency and customer satisfaction through exceptional cleaning and organizing abilities. Achieved significant improvements in operational workflows, showcasing a strong blend of analytical and interpersonal skills. Dependable Concessions Cashier with proven track record of success in handling cash and card transactions and providing excellent customer service. Personable and efficient in delivering general food service for dining and take-out experience. Committed to driving sales and increasing customer satisfaction. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50 pounds.
Overview
4
4
years of professional experience
Work History
Housekeeper
Lake Village Rehabilitation And Care
03.2024 - 07.2024
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Warehouse Worker
Superior Uniform Group
09.2023 - 10.2023
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean, orderly work environment free of hazards.
Customer Service Representative
Gilley's Enterprise
01.2021 - 09.2023
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Air Gateway Agent
Amazon
06.2020 - 09.2020
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5-6 daily flights.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Education
Certificate of Technical Studies - Practical Nursing
University of Arkansas At Monticello
McGehee, AR12-2025
High School Diploma -
Simmons High School
Hollandale, MS05-2020
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Critical Thinking
- Data Entry
- Customer Relations
- Problem-Solving
- Customer service and care
- Food service coordination
- Food service regulations
Accomplishments
- Cleaned and replenished supplies for up to 25 rooms per shift.
Interests
Timeline
Housekeeper
Lake Village Rehabilitation And Care
03.2024 - 07.2024
Warehouse Worker
Superior Uniform Group
09.2023 - 10.2023
Customer Service Representative
Gilley's Enterprise
01.2021 - 09.2023
Air Gateway Agent
Amazon
06.2020 - 09.2020
Certificate of Technical Studies - Practical Nursing
University of Arkansas At Monticello
High School Diploma -
Simmons High School
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