Assistant General Manager
DBAT Lake Charles
06.2025 - Current
- Collaborated with owners on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Mentored and motivated team members to achieve challenging business goals.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Implemented customer feedback system, leading to improved service offerings.
