Summary
Overview
Work History
Education
Skills
Timeline
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Bralyn Harris

Jackson,TN

Summary

Proven Call Center Agent at Pra, adept in customer communications and call center operations, excelled in delivering exceptional service and exceeding performance targets. Skilled in team development and payment processing, consistently achieved high customer satisfaction and productivity, showcasing strong communication and problem-solving abilities.

Overview

2
2
years of professional experience

Work History

Call Center Agent

Pra
01.2023 - 10.2024
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
  • Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
  • Promptly responded to inquiries and requests from prospective customers.

Education

High School Dipolma -

North Side High School
Jackson Tn
05.2022

Skills

  • Customer communications
  • Payment Processing
  • Call Center Operations
  • Team Development

Timeline

Call Center Agent

Pra
01.2023 - 10.2024

High School Dipolma -

North Side High School

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Bralyn Harris