Bran Vinton
Dallas,TX
Summary
Professional with strong track record in leveraging social media platforms to drive engagement and brand growth. Adept at crafting compelling content, analyzing performance metrics, and implementing strategies that align with business goals. Highly collaborative team player focused on delivering consistent results and adapting to evolving digital landscapes. Equipped with skills in content creation, community management, and data-driven decision-making.
Overview
7
7
years of professional experience
Work History
Social Care Specialist
Peloton Interactive Inc.
Plano, TX
05.2025 - Current
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Grew social following by researching trends, identifying influencers, and engaging with potential partners for promotional activities.
- Streamlined cross-platform social media management by utilizing tools like Hootsuite and Sprinklr for scheduling and analytics tracking.
- Led a project to create a unified support channel in the form of a Subreddit to track problems and user complaints, meeting the user where they are and minimizing the necessity for users to rely on the tribal knowledge of one another and instead get formal answers to their questions and problems.
Member Relations Specialist
Peloton Interactive Inc.
Plano, TX
09.2023 - 05.2025
- Created a first of its kind, department wide training program for legal and executive escalation specialists, leading future hires to immediate success.
- Maintained an extensive knowledge of our hardware and software to easily troubleshoot any issue a Member might have, and reach one-touch resolution as often as possible.
- Expedited resolution of complex issues with effective communication between members and internal departments.
- Sought ways to improve processes and services provided.
- Met Member call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced member satisfaction by addressing and resolving concerns in a timely and professional manner.
- Maintained open lines of communication with Members throughout the escalation process, ensuring their needs were addressed with care and transparency.
- Established a comprehensive knowledge base for reference during the escalation process, resulting in increased efficiency and accuracy in case resolutions.
- Worked on Executive and VIP escalations, ensuring that any high profile Members were handled with the utmost care and attention.
Case Assistance Navigator
North Texas Food Bank
Plano, TX
07.2022 - 09.2023
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Advocated for clients to assure respected rights and wishes.
- Educated clients and families on mental health, wellness and recovery topics.
- Developed and maintained strong relationships with community resources for successful referrals.
- Supported clients and families with empathy and compassion during difficult times.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Updated client documentation for accurate, compliant and current records.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Client Relations Manager
Citizen Home Solutions
Dallas, TX
05.2019 - 03.2022
- Conducted regular performance evaluations and provided constructive feedback, promoting professional growth within the team.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Negotiated contract renewals with existing clients while identifying opportunities for upselling additional services or products.
- Informed customers of additional services offered by company to develop opportunities for sales revenue.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed strong relationships with clients through regular communication and personalized attention.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Spearheaded initiatives aimed at enhancing overall customer experience, leading to increased loyalty among existing clientele base.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Facilitated open lines of communication between clients and internal departments, effectively addressing any concerns or issues that arose.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Degree -
Terrell High School
Terrell, TXSkills
- Proficiency in Salesforce and Zendesk
- Proficiency in Sprinklr and Hootsuite
- Hardware and Software Diagnostics
- Proficient in social
- Project management
- Dispute Resolution
- Troubleshooting workflows and implementation
- Account Management
- De-Escalation and Retention
- Inbound Call Management
- Problem Resolution
Timeline
Social Care Specialist
Peloton Interactive Inc.
05.2025 - Current
Member Relations Specialist
Peloton Interactive Inc.
09.2023 - 05.2025
Case Assistance Navigator
North Texas Food Bank
07.2022 - 09.2023
Client Relations Manager
Citizen Home Solutions
05.2019 - 03.2022
High School Degree -
Terrell High School