Branam Matta

• Developed strong communication skills while interacting with diverse groups of riders daily.
• Responded to passenger concerns and complaints politely and professionally.
• Followed company guidelines and policies when interacting with passengers.
• Assisted passengers with loading and unloading luggage for enhanced customer care.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Analyzed and reported on key performance metrics to senior management.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Assisted in recruiting, hiring and training of team members.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Complied with company and OSHA safety rules and regulations.
• Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
• Press brake operator
• Mazak optiplex operator
• Saw mill operator
• Small Pipe bender operator
• Drill press operator
• Grinder / blender
• Deburring
• QA/QC

• Maintained tight tolerances with design specifications.
• Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
• Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
• Partnered closely with quality control teams to identify areas where improvements could be made within production processes.
• Served as a reliable resource for colleagues seeking guidance on CNC programming or machine setup challenges.
• Enhanced productivity by implementing efficient CNC programming and machine operation techniques.
• Acid Etch, Swab Etch and chemical application qualified

Greedy Fly Inc. was a business venture with two other business partners from the music industry. Greedy Fly Inc. included: events, pop up shops, concerts and owned a recording studio. I also worked alongside other production companies. I opened a brick and mortar location in snellville in 2019 that included: a barbershop, nail salon , juice bar, clothing line/ clothing store and recoding studio all in one plaza. Due to an unforeseen, life-changing car accident, I was forced to close it all, except the online clothing store, and removed my self from the business. From 2021 - 2022, I was in recovery. Immediately after my recovery, I started with Eb air foils/ Standard aero.

• Streamlined warehouse operations for increased efficiency through effective coordination with team members.
• Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
• Maintained detailed records of all transactions, ensuring data accuracy for financial reporting purposes.
• Assisted in the development of new inventory management strategies, resulting in improved organization and cost reduction.
• Managed high volume of inbound and outbound shipments, prioritizing time-sensitive deliveries.
• Facilitated cross-departmental communication, ensuring timely delivery of products to customers.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

• Improved department efficiency by streamlining processes and implementing new organizational systems.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
• Enhanced communication within the department by organizing regular meetings, creating a shared digital workspace, and encouraging open dialogue among team members.
• Facilitated change management efforts within the department by communicating expectations clearly and providing necessary support during transitions.
• Delivered key information on product features to help customers make educated purchasing decisions.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Continuously updated knowledge on industry trends and technologies by attending training workshops and conferences.
• Ensured adherence to environmental regulations by properly disposing hazardous waste materials generated during repair processes.
• Reduced operational costs by maintaining equipment in optimal condition through regular inspection and maintenance routines.
• Provided expert advice to clients on preventative maintenance strategies, prolonging the life of their vehicles.
• Conducted quality control checks on completed projects before delivery back to clients, guaranteeing high-level workmanship.
• Mentored junior machinists in best practices for automotive repair, fostering a supportive learning environment within the team.
• Streamlined workflow for automotive machine shop operations, optimizing efficiency and reducing turnaround time.