Branay K Williams
Dania Beach
Summary
To obtain a meaningful and challenging position that enables me to utilize my skills and provide opportunities for growth.
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
20
20
years of professional experience
Work History
Assistant Property Manager
Atlantic Pacific Management
08.2022 - Current
- Escalated major issues to property manager for immediate remediation.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Followed up on delinquent tenants and coordinated collection procedures.
Apartment Leasing Manager
Belle of Baton Rouge
08.2011 - 08.2022
- Completed leasing packages for all rentals and maintained 85%+ occupancy rate; quickly processed denial letters to inform prospective applicants of application rejection.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Created and submitted daily reports on leasing activities.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected, completed, and processed lease applications.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
Food Service Supervisor
Mount Sinai Medical Center
12.2005 - 04.2011
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Ordered new supplies and food to maintain service levels.
- Established and managed team schedules and shift assignments.
Education
Associate of Art -
Broward College
08.2025
High School Diploma - undefined
Miami Northwestern Senior High
Miami, FLOracle Certified Professional (OCP) A - End user Support Technician - Level 1 Support Technician Help Desk Specialist
Miami Job Corps Center
12.2010
Skills
- Lease administration
- Onsite tours
- Property tours and inspections
- Tenant conflict resolution
- Security deposit refunds
- Housing regulations
- Property inspection
- Building maintenance
- Resident retention
- Legal notice preparation
- Unit inspection
- Business development
- Rent collection
- Payment collection
Timeline
Assistant Property Manager
Atlantic Pacific Management
08.2022 - Current
Apartment Leasing Manager
Belle of Baton Rouge
08.2011 - 08.2022
Food Service Supervisor
Mount Sinai Medical Center
12.2005 - 04.2011
High School Diploma - undefined
Miami Northwestern Senior High
Oracle Certified Professional (OCP) A - End user Support Technician - Level 1 Support Technician Help Desk Specialist
Miami Job Corps Center
Associate of Art -
Broward College
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