BRANDÉ BERWICK
Shaker Heights,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Appointment Center Patient Service Specialist II
Cleveland Clinic
02.2024 - Current
- Answered over 700 incoming calls a month and scheduled appointments. Above 90%
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Conference Director
Hunter Hotel Advisors
08.2022 - 06.2023
- Increased conference attendance by 15% through collaborative marketing efforts with the team (Highest attended conference in 34 years)
- Lead reoccurring team meetings with high energy, boosting team morale, and increasing communication
- Established workflow processes
- Monitored competitor events and best practices to continually improve and innovate the conference experience for attendees.
- Oversaw event registration process by collecting and tracking attendee information.
- Monitored and controlled event expenditures to meet budgets.
- Increased the number of sponsorships and ensuring the team delivers maximal sponsor value for each level of sponsorship
- Working with internal and external C-Suite stakeholders in the hospitality industry
- Evaluated post-conference feedback to identify areas for improvement, implementing changes for future events accordingly.
- Obtained conference rooming lists, monitored cut-off dates and obtained rooming lists by due date.
- Enhanced attendee satisfaction by meticulously planning and executing high-quality conference programs.
- Increased revenue through upselling additional services and amenities to clients during the event planning process.
- Troubleshot issues that arose during events, implementing quick solutions to minimize disruptions without compromising guest experience.
- Developed strong relationships with clients, leading to repeat business opportunities and positive referrals.
- Maintained detailed records of all events, tracking expenses, invoices, and client preferences for future reference.
- Utilized project management tools for effective communication and streamlined coordination among team members.
Personal Assistant
TJFACT
04.2021 - 06.2022
- Planned, coordinated, executed multiple team offsite and events
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team meetings and staff training sessions.
- Assisted with recruitment of management personnel
- Prioritized and followed up on incoming issues and concerns including those of sensitive or confidential nature
- Scheduled, confirmed, and managed extremely active calendar, prioritizing meeting conflicts and forward planning
- Maintained appropriate filing of personal and professional documentation.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Coordinated events and functions with attention to detail ensuring successful execution.
Pharmacy Technician
CVS
08.2020 - 04.2021
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses
- Provided customer service to patients by answering questions about medications and health-related topics
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies of treatment for patients
- Checked expiration dates on medications to ensure that only unexpired products were dispensed
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume pharmacy environment.
Performance Development Manager
Marriott International
05.2016 - 01.2019
- Led the learning strategy and development needs for five hotels in the North Atlanta area across four brands (Westin, Renaissance, Marriott, and JW Hotels)
- Directed training programs and development paths for managers and supervisors.
- Increased training compliance by 40% - 50% measured against corporate protocols and standards
- Partnered with leaders and executive members of each hotel to access training needs, uncover performance gap; and provided solutions to improve performance and business goals through trainings that I created specifically for the property utilizing on brand material
- Led the role of Brand Champion for The Renaissance Brand and developed relationships with our corporate team to bridge communication gaps amongst all PDM's in North America, Caribbean and Latin America which increased the knowledge and the confidence of the Performance Development Managers to deliver material in their trainings as well as updated information to their stakeholder
- Enhanced employee engagement through tailored training programs and workshops.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Catering Sales Manager
Metropolitan at the 9
07.2014 - 05.2016
- Worked closely with leaders, clients, and catering staff to produce exceptional events that drive positive public opinion, generated venue awareness through direct phone sales, direct sales, and networking groups
- Negotiated prices and arrangements with clients, drew up contracts, and secured signatures and deposits
Meeting & Special Events Manager
Ritz-Carlton Hotel Company LLC
02.2013 - 06.2014
- Lead events from conception to planning and execution
- Managed event budget, track, and report expenditures, pay invoices, and reconcile event billing
- Monitored timelines for multiple events, payment schedules, and communication deadlines
- Led all event logistics as needed including scheduling the dates, housing (room blocks), breakouts, booths/tradeshows, shipping/receiving, staffing, supplies, transportation, sponsors, Audio Visual, amenities, VIP/Executive coordination, speakers, and others as assigned
Human Resources Coordinator
Ritz-Carlton Hotel Company LLC
08.2012 - 02.2013
- Collaborated with hiring manager to effectively screen and choose the right candidates to be interviewed for various departments
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Organized 100+ employee documents to ensure compliance with employment law as well as company standards
- Developed and maintained courteous and effective working relationships.
- Administration: filtered through applicants and potential candidates for hiring manager recommendations
- Reviewed human resources paperwork for accuracy and completeness.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Meeting & Special Events Sales Coordinator
Ritz-Carlton Hotel Company LLC
03.2010 - 08.2012
- Assisted Events Manager with events and high-level clients when applicable
- Hosted and entertained clients, conduct property tours, promote facilities and services and draft contracts
- Communicated with and provided direction and supervision to team members to execute catering events
- Created SOP's for the department to
Education
Bachelor of Arts - English
Notre Dame College
Cleveland, OH12-2011
Skills
- Patient confidentiality
- Customer service
- Conflict resolution
- Multitasking and organization
- Verbal and written communication
- Team collaboration
- Customer follow-up
- Training coordination
- Employment verification
- Human resources support
- HRIS management
- Employee engagement
Timeline
Appointment Center Patient Service Specialist II
Cleveland Clinic
02.2024 - Current
Conference Director
Hunter Hotel Advisors
08.2022 - 06.2023
Personal Assistant
TJFACT
04.2021 - 06.2022
Pharmacy Technician
CVS
08.2020 - 04.2021
Performance Development Manager
Marriott International
05.2016 - 01.2019
Catering Sales Manager
Metropolitan at the 9
07.2014 - 05.2016
Meeting & Special Events Manager
Ritz-Carlton Hotel Company LLC
02.2013 - 06.2014
Human Resources Coordinator
Ritz-Carlton Hotel Company LLC
08.2012 - 02.2013
Meeting & Special Events Sales Coordinator
Ritz-Carlton Hotel Company LLC
03.2010 - 08.2012
Bachelor of Arts - English
Notre Dame College
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