Branda Biggs
Arroyo Grande,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure [Job Title] position. I am ready and eager to help your team achieve any and all company goals. I am an organized and dependable candidate with an ability to handle managing multiple priorities and projects simultaneously with a high degree of accuracy and a positive attitude. I have a willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Personal Assistant
Nate's Plumbing And HVAC
Arroyo Grande, CA.
02.2022 - 07.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Attended meetings, took notes and tracked action items.
- Kept detailed track of household and maintenance inventory and schedules.
- Served as point of contact between clients and managerial staff.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Participated in team meetings and staff training sessions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Coordinated appointments with medical professionals.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Evaluated and improved financial records to make important business decisions.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
- Maintained integrity of general ledger and chart of accounts.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Created new hire and termination documents for payroll.
- Tracked employee vacation, sick and personal time.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Updated employee files with new details such as changes in address or salary levels.
- Processed timecards and payroll data for team of employees.
Caregiver
Private Care
Arroyo Grande, CA.
10.2021 - 02.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Waxing Specialist
EWC
San Luis Obispo, CA. Arroyo Grande, CA
10.2019 - 03.2020
- Advised clients on proper home-care regimens.
- Waxed thousands of male and female clients various bodies using hard wax.
- Maintained clean and sanitary workspace.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Demonstrated thorough knowledge of all salon products and services.
- Increased revenue through effective customer service and inventory management.
Hairstylist
Sports Clips
San Luis Obispo, CA.
09.2018 - 10.2019
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales area and work station to showcase products and boost sales.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Increased revenue through effective customer service and inventory management.
- Demonstrated thorough knowledge of all salon products and services.
- Developed creative techniques to provide clients with latest hairstyles.
Hairstylist
Super Cuts
Nipomo, CA.
08.2017 - 09.2018
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Increased revenue through effective customer service and inventory management.
- Demonstrated thorough knowledge of all salon products and services.
- Developed creative techniques to provide clients with latest hairstyles.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Hairstylist/Hair Salon Manager
Fantastic Sams Cut & Color
Grover Beach, CA. San Luis Obispo, CA. Nipomo CA.
03.2010 - 08.2017
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Demonstrated thorough knowledge of all salon products and services.
- Developed creative techniques to provide clients with latest hairstyles.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Achieved personal sales goals by upselling products to meet individual needs.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Scheduled employees to maintain adequate coverage during business hours.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Cashier Specialist
Dollar Tree
Arroyo Grande, CA
02.2007 - 10.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
Live-In Caregiver
IHSS Adult Services Program
San Luis Obispo, CA
02.2009 - 04.2010
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
Hairstylist
Virginia's Hair Color Salon
Arroyo Grande, CA
01.2009 - 03.2010
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Distributed business cards outside of salon to generate new business.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Developed loyal following of clients by providing high-quality services.
Care Provider
IHSS Adult Services Program
Nipomo, CA
04.2008 - 02.2010
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
Education
Cosmetology - Hair, Skin, & Nails
Institute of Beauty Culture
Pismo Beach CA.10.2008
Skills
- Calendar and Scheduling Software
- Appointment Scheduling
- Proper Phone Etiquette
- Managing Multiple Tasks
- Valid Driver's License
- Customer Needs Assessment
- Bookkeeping and Basic Accounting
- Project Management
- Staff Collaboration
- Strong Problem Solver
- Account Management
- AR/AP
- Shopping Services
- Event Planning
- Customer Service
- Dedicated Team Player
- Problem Resolving
- Cash Management
- Invoice Preparation
- Self Starter
- Communication Skills
- Workflow Improvements
- Multitasking and Organization
Timeline
Personal Assistant
Nate's Plumbing And HVAC
02.2022 - 07.2023
Caregiver
Private Care
10.2021 - 02.2022
Waxing Specialist
EWC
10.2019 - 03.2020
Hairstylist
Sports Clips
09.2018 - 10.2019
Hairstylist
Super Cuts
08.2017 - 09.2018
Hairstylist/Hair Salon Manager
Fantastic Sams Cut & Color
03.2010 - 08.2017
Live-In Caregiver
IHSS Adult Services Program
02.2009 - 04.2010
Hairstylist
Virginia's Hair Color Salon
01.2009 - 03.2010
Care Provider
IHSS Adult Services Program
04.2008 - 02.2010
Cashier Specialist
Dollar Tree
02.2007 - 10.2010
Cosmetology - Hair, Skin, & Nails
Institute of Beauty Culture