Branda Gulley
Sherwood
Summary
A detail-oriented individual is adept at ensuring compliance with federal, state, local laws, regulations, and standards. Proven record of reducing risk and improving operational efficiency through proactive audits and compliance reviews. Skilled in implementing and monitoring compliance policies and procedures.
Overview
6
6
years of professional experience
Work History
Assistant Regional Manager
Capstone Management
02.2024 - Current
- Fostered strong relationships with key clients, ensuring long-term loyalty to the company.
- Established performance metrics to track progress toward goals, driving continuous improvement in regional operations.
- Implemented innovative training programs for new hires, enhancing their skills and reducing turnover rates.
- Led efforts towards achieving monthly targets consistently through strategic planning and resource allocation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Kept properties in compliance with local, state, and federal regulations.
COMPLIANCE SPECIALIST
Knight Developement
05.2022 - 01.2024
- Investigated potential violations of regulations or company policies; reported findings to senior management
- Coordinated with external auditors during audits of the organization's systems and processes
- Drafted reports summarizing audit results, corrective actions taken, and recommendations for improvement
- Monitored changes in relevant laws, regulations, and industry best practices to ensure continued compliance
- Responsible for overseeing affordable housing programs in accordance with HUD, LIHTC, USDA-RD, and other programs
- Performed physical site and file monitoring
- Developed yearly operating and capital budget plans
- Ensure properties were in compliance with all applicable Affordable Housing Programs
- Planned and directed staffing, training, and performance evaluations
- Resolved customer complaints promptly in a professional manner while ensuring high standards of service quality
AREA MANAGER
Envolve Client Services Group
08.2020 - 05.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
SALES SUPERVISOR
DSW-Designer Shoe Warehouse
04.2019 - 08.2021
- Engaged in sales, inventory-taking, reconciling cash receipts, and performing specific services
OPERATIONS MANAGER
Standard Enterprises
03.2020 - 08.2020
- Conducted regular audits of processes to ensure compliance with regulations and industry standards
- Developed yearly operating and capital budget plans
- Prepared monthly reports for the day-to-day operations of 775 units
- Trained and mentored staff
- Managed daily administrative tasks, including tenant relations and rent collections
- Maintained accurate records of all tenant information including contact details and payment history
- Conducted regular property inspections to identify potential maintenance issues
- Operated property within budgeted income and expense guidelines
Education
BUSINESS ADMINISTRATION -
Pulaski Technical College
North Little Rock, ARREAL ESTATE -
Mid-South Real Estate Academy
North Little Rock, ARMEDICAL ASSISTANT -
Southeastern College of Technology
Little Rock, AR05.2021
Skills
- Customer Relations
- Staff Development
- Budget Administration
- Team motivation
- Recruitment and hiring
- Operations Management
- Compliance understanding
- Budgeting and finance
- Decision-Making
- Problem Resolution
References
Available upon request
Timeline
Assistant Regional Manager
Capstone Management
02.2024 - Current
COMPLIANCE SPECIALIST
Knight Developement
05.2022 - 01.2024
AREA MANAGER
Envolve Client Services Group
08.2020 - 05.2022
OPERATIONS MANAGER
Standard Enterprises
03.2020 - 08.2020
SALES SUPERVISOR
DSW-Designer Shoe Warehouse
04.2019 - 08.2021
BUSINESS ADMINISTRATION -
Pulaski Technical College
REAL ESTATE -
Mid-South Real Estate Academy
MEDICAL ASSISTANT -
Southeastern College of Technology
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