Brandace Nyman
Round Rock,TX
Summary
Experienced and dedicated professional with a strong background in front desk operations within a physician's office. Transitioning into a successful role as a surgery scheduler. Demonstrates quick thinking abilities, effectively identifying and resolving issues with decisive action. Adheres to directions and workplace protocols without hesitation, while also being open to constructive criticism and instruction, implementing necessary changes. Consistently performs at the expected level of care and sensitivity, maintaining appropriate boundaries. Possesses a mindset that prioritizes empathetic communication over sympathetic responses, ensuring effective support for others.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Surgical Coordinator
Ascension Medical Group
03.2023 - 06.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Supported positive patient experience by offering assistance with filling out health forms.
- Managed patient appointments efficiently, reducing wait times significantly.
- Optimized appointment scheduling to maximize doctor availability.
- Reduced administrative errors by consistently verifying insurance information.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Educated patients about surgeries and provided treatment plan documentation.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Direct Care Professional
Devereux Advanced Behavioral Health
11.2018 - 02.2021
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
- Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.
- Enhanced client well-being by providing personalized care and support in daily living tasks.
- Maximized client satisfaction by promptly addressing concerns or requests from families regarding their loved one''s care plan or overall experience in our program.
- Contributed to higher quality of life for clients by addressing any barriers or challenges that arose within their home settings or daily routines.
- Increased client participation in community activities through careful planning and coordination with local organizations.
- Managed emergencies effectively while remaining calm under pressure, ensuring prompt medical attention if needed.
- Improved client independence through the implementation of tailored activities and skill-building exercises.
- Provided reliable transportation for clients to appointments, community events, and recreational activities.
- Assisted clients in achieving personal goals by developing customized care plans based on individual needs.
- Collaborated with interdisciplinary teams to develop strategies that best suited the unique needs of each client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Demonstrated respect for cultural diversity among clients by incorporating multicultural resources into care plans as appropriate.
- Built trust between staff members through open communication about challenges and successes within the team.
- Encouraged self-advocacy skills in clients by guiding them through various decision-making processes related to their care plans.
- Strengthened positive behavior patterns in clients by implementing consistent reinforcement strategies and redirection techniques when necessary.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
Human Resources Assistant
TANDY BRANDS
04.2000 - 09.2003
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Processed employee termination paperwork at direction of supervisory staff.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Enhanced internal communication with development of monthly newsletter, highlighting team achievements and HR updates.
- Managed confidential employee records, safeguarding personal and professional information.
- Improved hiring quality by developing detailed job descriptions and selection criteria.
- Provided HR policy guidance and interpretation to employees and management, ensuring consistent application.
- Responded to employee inquiries regarding benefits and other HR topics.
- Updated and maintained employee attendance records.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Participated in recruitment and selection process for new hires.
- Helped employees register for benefits programs using online portals.
- Set up orientations and initial training for new employees.
Education
CNA Certificafion - Nursing
CNA Training Institute
Sugar Land, TX08.2017
College 1 year - English
Victoria College
Victoria, TX05.1991
High school diploma -
Yorktown High School
Yorktown, TX06.1990
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA compliance
- Insurance verification
- Electronic medical records
- EMR / EHR
- Medical office procedures
- Proficient in Athena, Phreesia, and somewhat proficient in Epic
- Co-payment collection
- Typing 80* wpm
- Computer proficiency
Certification
CPR Certification
Timeline
Medical Receptionist/Surgical Coordinator
Ascension Medical Group
03.2023 - 06.2024
Direct Care Professional
Devereux Advanced Behavioral Health
11.2018 - 02.2021
Human Resources Assistant
TANDY BRANDS
04.2000 - 09.2003
College 1 year - English
Victoria College
High school diploma -
Yorktown High School
CNA Certificafion - Nursing
CNA Training Institute
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