Brandalise Williams
Oak Park,MI
Summary
Driven and meticulous, with a proven track record at Stellantis in enhancing workplace safety and productivity through diligent adherence to safety procedures and maintaining cleanliness. Excelled in customer service at ACS by resolving complaints with empathy, boosting customer loyalty. Skilled in product packaging and complex problem-solving, demonstrating a commitment to quality assurance and effective communication.
Overview
14
14
years of professional experience
Work History
Production Worker
Stellantis
03.2015 - 05.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Customer Service Representative
ACS
06.2010 - 03.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Skills
- Workplace Cleanliness
- Product packing
- Product Packaging
- Product Assembly
- Materials Handling
- Product Inspection
- Quality Assurance
- Safety Management
- Complex Problem-Solving
- Equipment Operation
Timeline
Production Worker
Stellantis
03.2015 - 05.2024
Customer Service Representative
ACS
06.2010 - 03.2015