BrandaLyn Bien
Safford,AZ
Summary
To obtain a position that will enhance current skills and knowledge while providing more and new in depth career experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
DCS Program Supervisor
Arizona Department Of Child Safety
09.2020 - Current
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Directed team of eight personnel, overseeing records, performance and quality assurance.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Developed and maintained relationships with external partners to facilitate program operations.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Provided leadership, guidance and support to staff members.
DCS Investigations Specialist I, II, III, and IV
Department of Child Safety
04.2010 - 09.2020
- Ensuring safety, permanence and wellbeing of children,
- Maintaining family centered practice, reinforcing cultural values, conducting home visits to interview children and their family and observe interactions between family members,
- Refer and initiate intervention strategies and resource services,
- Maintaining adaptable schedule and meeting required timelines,
- Complete reports and documentation for Court hearings and Foster Care Review Board,
- Data entry into CHILDS and Guardian database,
- Assessment and completion of Child Safety Assessment and Strength and Risk Assessment.
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted interviews with witnesses and clients.
- Testified in court during Dependency proceedings and trials.
Detention Officer/Disciplinary Chairman
Eastern Arizona Regional Juvenile Detention Facility
05.2005 - 04.2010
- Supervision of County and Federal juvenile detainees,
- Maintaining safe and secure environment for staff and detainees,
- Supervision of porters during work duties,
- Processing property and commissary,
- Report documentation, control room operations, incident investigations,
- Juvenile interviews, conducting disciplinary hearings,
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Taking custody of prisoners from arresting officers to begin processing into detention facility.
- Regularly conducted security and sanitation checks.
- Attended to feeding, housing, and physical well-being of inmates.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations and maintaining ACA standards. for health and safety.
- Processed visitors and attorneys arriving to see prisoners.
- Supervised and controlled behavior of up to 15 inmates at a time.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Processed inmates by taking photographs and fingerprints.
- Enforced rules and regulations to maintain order among inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared reports to document incidents and violations.
- Investigated and responded to incidents of inmate misconduct.
- Restrained juvenile inmates when disturbances required physical intervention.
General Merchandise Stocker
Walmart Supercenter
11.2004 - 05.2005
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Changed sales floor signs to show current pricing and support product promotions.
- Performed inventory control, such as counting, and stocking merchandise.
- Checked and pulled defective or expired products from shelves.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
Cashier
Minit Market
10.2003 - 04.2004
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Nurse/Veterinarian Technician
Gila Valley Animal Clinic And Safford Animal Hospital
09.2001 - 01.2003
- Restrained animals of all sizes appropriately during veterinary examinations and when immunizations were given.
- Examined animal patients, asking pet owners appropriate questions regarding behavior, eating habits and sleeping.
- Assisted veterinarians during surgical procedures by organizing operating room by preparing necessary tools and equipment and monitoring animal patients while in surgery and recovery.
- Comforted clients when pets were sick or dying and provided listening ear.
- Explained preventive care measures for flea and tick control and heartworms.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered medications to animals in treatment and documented changes in condition.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Receptionist/Desk Clerk
Ramada Inn Spa Resort
12.2000 - 09.2001
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Checked in and out designated equipment, keys and supplies.
- Recorded significant occurrences in daily log with professionalism and critical details.
- Collected room deposits, fees, and payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Purchased and maintained office supplies.
Receptionist/Assistant Manager
Morenci Motel Restaurant and Lounge
01.1998 - 12.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Associate of Art - Advertising Design
Eastern Arizona College
Associate of Applied Science - Criminal Justice
Eastern Arizona College
Bachelor of Science - Criminal Justice
Colorado Technical University Online
Masters of Science - Management, Administration of Justice
Colorado Technical University Online
Skills
- Hiring and Recruitment Knowledge
- Personnel Recruitment
- Motivational Leadership
- Floor Assignments
- Standard Operating Procedure
- Project Coordination
- Light Housekeeping
- Reading Comprehension
- Employee Performance Reviews
- Task Delegation
- Performance Quality Assurance
- Team Oversight
- Creative Thinking
- Interdepartmental Coordination
Timeline
DCS Program Supervisor
Arizona Department Of Child Safety
09.2020 - Current
DCS Investigations Specialist I, II, III, and IV
Department of Child Safety
04.2010 - 09.2020
Detention Officer/Disciplinary Chairman
Eastern Arizona Regional Juvenile Detention Facility
05.2005 - 04.2010
General Merchandise Stocker
Walmart Supercenter
11.2004 - 05.2005
Cashier
Minit Market
10.2003 - 04.2004
Nurse/Veterinarian Technician
Gila Valley Animal Clinic And Safford Animal Hospital
09.2001 - 01.2003
Receptionist/Desk Clerk
Ramada Inn Spa Resort
12.2000 - 09.2001
Receptionist/Assistant Manager
Morenci Motel Restaurant and Lounge
01.1998 - 12.2000
Associate of Art - Advertising Design
Eastern Arizona College
Associate of Applied Science - Criminal Justice
Eastern Arizona College
Bachelor of Science - Criminal Justice
Colorado Technical University Online
Masters of Science - Management, Administration of Justice
Colorado Technical University Online
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