Brandalyn Porter
Garland,TX
Summary
469.441.6112
Brandalynmae@yahoo
A highly competent, motivated and enthusiastic team player with a proven ability to work proactively in a complex and busy office environment. Well organized and a quick learner with excellent interpersonal communication, office etiquette, office support, and customer service skills. Approachable, well-presented, and able to establish good working relationships with a range of different people. - Customer service - Professional telephone manners - Filing / archiving - General office duties - Strong multi-tasking abilities - Able to effectively prioritize tasks - Friendly, honest, and high work ethic - Reliable and punctual
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Director
Silver Creek Assisted Living
03.2022 - 10.2024
- Reviewed and evaluated prospect data and lead generation techniques, resulting in new sales opportunities.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
Project Administrator
Harder Mechanical Contractors
08.2021 - 03.2022
- Assisted in the preparation, reporting and analysis of projects under the supervision of my project manager
- Assisted the project manager by performing many of the administrative tasks required for the smooth running of the project
- Submitted hours to payroll for all the crews.
Admissions Representative
Texas Barber College
08.2021 - 12.2021
- Recruited prospective students to the Texas Barber College by attending college fairs, guiding high school and other prospective students on campus tours, and developing programs to aid recruitment.
AP/AR Specialist
Samsung
04.2021 - 10.2021
- Matched purchase orders with invoices and recorded necessary information
- Managed and responded to correspondence and inquiries from customers and vendors
- Supported management by processing invoices and documents with consistent on-time delivery
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Administrative Assistant/Receptionist/Intake/Scheduler
Ally Home Healthcare
04.2020 - 04.2021
- Started out as the Administrative Assistant/Receptionist with multiple duties and answering multiple phone lines
- After 2 months, moved up to the Intake Department, then 2 months later, moved up to the Scheduling Department.
Activity Director
SILVER CREEK ASSISTED LIVING
04.2017 - 04.2020
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients
- Performed assessments on activity programs to determine what specific activities were suitable
- Developed monthly life enrichment calendar and published electronically and in print
- Planned resident outings and special events to mark holidays and celebrate special occasions.
Caregiver
Silver Creek Assisted Living
04.2016 - 04.2017
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
Receptionist
Jean-Philippe Salon
09.2013 - 01.2015
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Skills
- Active Directory
- Assisted Living
- Phone etiquette
- Office experience
- Front desk
- Customer service
- Microsoft Office
- Microsoft Windows
- Operating Systems
- Help Desk
- Multi-line Phone Systems
- Network support
- Assessments
- Customer focus & orientation
- Highly Proficient
- Responding to customer situations with sensitivity
- Highly Proficient
- Conscientiousness
- Development in any professional field
- Sales Planning
- Problem-Solving
- Staff Management
Certification
- CPR Certification
- First Aid Certification
Timeline
Sales Director - Silver Creek Assisted Living
03.2022 - 10.2024
Project Administrator - Harder Mechanical Contractors
08.2021 - 03.2022
Admissions Representative - Texas Barber College
08.2021 - 12.2021
AP/AR Specialist - Samsung
04.2021 - 10.2021
Administrative Assistant/Receptionist/Intake/Scheduler - Ally Home Healthcare
04.2020 - 04.2021
Activity Director - SILVER CREEK ASSISTED LIVING
04.2017 - 04.2020
Caregiver - Silver Creek Assisted Living
04.2016 - 04.2017
Receptionist - Jean-Philippe Salon
09.2013 - 01.2015
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