Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Brandalyn Sticka

Milton

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, attention to detail, adaptability, and exceptional interpersonal and communication skills. Working knowledge of various human resource issues and policies. Adept at working effectively, unsupervised, and quickly mastering new skills. Results-oriented individual with expertise in time management and multitasking. Focused on improving operational efficiency, and enhancing customer and employee experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

MSR III

Navy Federal Credit Union
Pensacola
03.2023 - Current
  • Address customer concerns with informed and cordial assistance to boost satisfaction.
  • Identify customer needs efficiently, providing effective support and solutions.
  • Serve as Engagement Ambassador, organizing team outings and updating training opportunities.
  • Assist coworkers by answering questions and facilitating project completion.
  • Deliver exceptional service by leveraging extensive knowledge of consumer loans and Navy Federal products.
  • Manage account inquiries and applications, ensuring members received top-tier assistance.
  • Recognized by management for outstanding customer service performance.
  • Maintain current knowledge through ongoing education and advanced training.
  • Contributes to the Navy Federal Events Volunteer Team as needed.

HR & Recruiting Support

Tsuda USA
Greenfield
11.2017 - 05.2020
  • Managed employee records, ensuring confidentiality and security of HR files.
  • Organized engaging activities to foster positive workplace culture.
  • Created and maintained personnel files to safeguard sensitive data.
  • Facilitated recruitment by conducting phone screens, scheduling interviews, and completing reference checks.
  • Coordinated company events, enhancing team spirit through successful planning.
  • Sourced potential candidates at job fairs and recruitment events.
  • Provided comprehensive administrative support, including document preparation and calendar management.
  • Enhanced skills through active participation in HR training and workshops.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Organized recruitment activities such as career fairs, campus visits.

Education

High School Diploma -

Northwest HS
Indianapolis, IN

Skills

  • Time management
  • Independent work
  • Multitasking skills
  • Teamwork and collaboration
  • Event coordination
  • Flexible and adaptable
  • Problem-solving
  • Project planning
  • Customer relations
  • Verbal and written communication skills

Accomplishments

  • Navy Federal High Five Award recipient for Q4 2023
  • Navy Federal Howard's Hero of the Month Award for March 2025

Certification

  • Received certificates in Pryor trainings for Human Resources such as Dealing with difficult people, HR Employment Law, Essentials of HR Law, and Human Resources for anyone with newly assigned HR responsibilities in 2018 and 2019

Affiliations

  • Navy Federal Events Volunteer 2023 - Present.
  • Navy Federal Pen Pal Program Volunteer 2023 - Present.

Timeline

MSR III

Navy Federal Credit Union
03.2023 - Current

HR & Recruiting Support

Tsuda USA
11.2017 - 05.2020

High School Diploma -

Northwest HS

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