Brandalyn williams
Stillwater,OK
Summary
Customer Support Professional
10+ Years of Experience in Delivering Exceptional Customer Service
Highly skilled customer support professional with a decade of experience in conflict resolution, communication, and problem-solving. Adept at fostering a positive team environment, working independently, and adapting quickly to evolving customer needs. Known for handling high-pressure situations with empathy and active listening, ensuring customer satisfaction and loyalty.Proficient in managing customer inquiries and resolving issues efficiently, with a strong focus on empathy and positive outcomes. Experienced in managing multiple tasks while maintaining a high level of professionalism and ensuring overall satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Channel B LlC
01.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- High inbound calls over 350 daily
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Helped a high volume of customers daily with a positive attitude and focused on customer satisfaction.
- Demonstrated high attention to detail, organization, and managing multiple tasks and projects simultaneously.
- Responded proactively and positively to rapid change.
Analyst
Rapid 7
03.2021 - 11.2022
- Utilized statistical software to interpret large data sets.
- Gathered and interpreted data, supporting decision-making processes across departments.
- Developed actionable insights for strategic planning through comprehensive data analysis.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
Education
Bachelor of Science - Business Administration
Langston University
Langston, OK12-2021
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Active listening
- Customer complaint resolution
- Conflict resolution
- Call control
- Live chat support
- Database research
- Call flow maximization
- Time management
- Reliability and punctuality
Timeline
Customer Service Agent
Channel B LlC
01.2023 - 01.2025
Analyst
Rapid 7
03.2021 - 11.2022
Bachelor of Science - Business Administration
Langston University
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