Brandan Hall
Supervisor
Southgate,MI
Summary
Results-driven Operations Leader with over a decade of experience in transit. logitsics, customer service and automotive industries. Skilled in coaching teams, optimizing processes, and implementing strategic plans for efficient operations. Expertise in data analysis and inventory control, with a focus on cost reduction and exceptional customer service. Strong leadership and communication skills enhance team performance and operational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inventory Supervisor
Q-Line/Regional Transit Authority of Southeast Michigan
Detroit
05.2025 - Current
- Managed departmental spending and inventory audits, implementing loss-reduction strategies that improved stock efficiency and ensured budgetary transparency.
- Directed end-to-end procurement process for facility materials, maintaining uninterrupted operations through effective TMS oversight.
- Ensured 100% adherence to MDOT and federal requirements by overseeing Preventive Maintenance (PM) documentation for streetcar systems, contributing to operational compliance.
- Provide hands-on technical support to the maintenance team to diagnose and repair critical streetcar systems.
Operations Supervisor
Q-Line/Regional Transit Authority of Southeast Michigan
Detroit
01.2025 - 05.2025
- Optimized daily operator scheduling to streamline workflow, maintaining a 93% fulfillment rate and reducing loop misses to a consistent 7% margin.
- Streamlined procurement processes for critical operational equipment, improving on-time performance and reducing project delays.
- Facilitated weekly cross-functional meetings to communicate corporate updates and performance metrics, fostering an open-dialogue environment that boosted team morale and operational reliability by 16%.
- Designed and launched incentive program tailored to key performance indicators, enhancing team morale and improving overall operational metrics.
Lincoln Regional Zone Manager
Percepta, Joint with Lincoln Motor Company
Allen Park
09.2023 - 12.2024
- Achieved 100% dealership participation across 50+ Lincoln Motor Company strategic programs, consistently exceeding regional engagement benchmarks and brand compliance standards.
- Executed comprehensive training programs for 30+ dealership owners, driving a 22% aggregate increase across Customer Experience (CX), inventory turnover, and sales performance.
- Led regional audits and strategic planning to align with Lincoln Motor Company’s quality standards, enhancing compliance by 11%.
- Managed relationships with stakeholders, negotiating contracts and resolving complex legal or customer escalations to ensure brand integrity.
Operations Supervisor
Percepta, Joint with Ford Motor Company
Dearborn
11.2021 - 09.2023
- Led 21 projects from initiation to completion, resulting in a 19% improvement in overall KPIs.
- Oversaw daily operations by coordinating schedules, streamlining workflows, and ensuring effective communication, increasing operational efficiency by 11%.
- Managed team members by providing clear direction, offering regular feedback, and promoting collaboration, boosting team morale and reliability by 12%.
- Created training material to enhance new hire performance by 31%
Floor Supervisor
Percepta, Joint with Ford Motor Company
Dearborn
04.2019 - 11.2021
- Streamlined unitized systems, resulting in an 22% reduction in average handle time, and implemented a training program that improved first-call resolution rates by 11% and overall team productivity by 8%.
- Implemented new training program, achieving 11% increase in first call resolution rates and 8% lift in overall team productivity.
- Reduced resolution timeframe for tech concerns from 8-10 days to 3-5 days by developing 10 new processes.
- Enhanced communication with 22 team members, closing information gaps and increasing team alignment by 32%.
Education
Diploma - General Studies
Fordson High School
Dearborn, MISkills
- Inventory management
- Technical support
- Team leadership
- Problem solving
- Process improvement
- Warehouse operations
- Time and wage tracking
- Analytical skills
- Workforce training
- Budget tracking
- Supply chain coordination
- Continuous improvement
- Action plan development
- Performance metrics analysis
Certification
- ATSSA Flagger Certification, 05/01/25
- Forklift Certification, 05/01/25
- DOT Physical Certification
Timeline
Inventory Supervisor
Q-Line/Regional Transit Authority of Southeast Michigan
05.2025 - Current
Operations Supervisor
Q-Line/Regional Transit Authority of Southeast Michigan
01.2025 - 05.2025
Lincoln Regional Zone Manager
Percepta, Joint with Lincoln Motor Company
09.2023 - 12.2024
Operations Supervisor
Percepta, Joint with Ford Motor Company
11.2021 - 09.2023
Floor Supervisor
Percepta, Joint with Ford Motor Company
04.2019 - 11.2021
Diploma - General Studies
Fordson High School