BRANDAN LEE
South Bend,IN
Summary
Hotel manager with extensive experience at Morris Inn, specializing in budget management and event coordination. Expertise in staff supervision and compliance oversight enhances operational efficiency and guest satisfaction. Strong communication and project management skills facilitate successful initiatives and interdepartmental collaboration.
Overview
10
10
years of professional experience
Work History
Manger on Duty /Program Manager
Morris Inn
Notre Dame, IN
06.2017 - Current
- Managed daily operations of team members to optimize workflow efficiency.
- Coordinated guest travel arrangements for seamless experiences.
- Monitored reservations, tracking incoming parties and special events.
- Led organization and communication efforts for program initiatives.
- Assisted in budget management and development for the program.
- Served as primary contact for departments including Compliance and Facilities.
- Supervised student managerial staff to ensure effective performance.
Night Auditor
Morris Inn
Notre Dame, IN
03.2017 - Current
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Coordinated with guest services and concierge team to meet guest needs
- Audited and balanced cash and credit transactions daily and reset register for next day's operations
- Ran end-of-day computer functions and closed out reports, submitting details to Managers for review
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Balanced revenue and settlement accounts on nightly basis.
Bellman
Morris Inn
Notre Dame, IN
04.2015 - 06.2016
- Transferred suitcases, bags, and other items from cars, limos and other vehicles and main lobby to and from guest rooms
- Delivered various items including newspapers, mail, faxes, messages, and checkout invoices to guest rooms.
- Provided concierge services such as making restaurant reservations or providing transportation arrangements for guests when requested.
Education
Bachelor of Science - Accounting And Finance
Indiana University-IUSB
IN05-2022
High School Diploma -
John Adams High School
South Bend, IN01.2017
Skills
- Budget and revenue management
- Event coordination and travel arrangements
- Compliance oversight
- Staff supervision
- Communication skills
- Time management
- Project management
- Reporting skills
- Confidentiality Observation
- Business operations
Accomplishments
- Rewarded with a job promotion within 12 months of hire date due to outstanding work performance.
- Rated highly on guest surveys due to professionalism, exceptional service and quick response times.
- Resolved issues and guest complaints effectively and efficiently, enabling the development of highly regarded conflict resolution skills.
- Achieved perfect attendance for 5+ consecutive years.
- Promoted from Guest Service associate 1 to Guest service associate 2 in less than 12 months.
- 2019 Nominee for 'Front Of the House' staff Employee of the Year.
- Multiple 'High Five Recognition' for 'Joy' and 'Kindness' (2019-2023).
- Trained new hires in corporate policies and procedures.
Timeline
Manger on Duty /Program Manager
Morris Inn
06.2017 - Current
Night Auditor
Morris Inn
03.2017 - Current
Bellman
Morris Inn
04.2015 - 06.2016
Bachelor of Science - Accounting And Finance
Indiana University-IUSB
High School Diploma -
John Adams High School
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